The terms and conditions set forth below contain important information regarding your relationship with BankMobile, a Division of Customers Bank and its service partners. This information will also explain the products and services that you have requested and the rules that will apply to your use of these products and services.
Review this information carefully and print and retain a copy of these terms and conditions for your future reference.
Click on the links below to access important documents.
This E-Sign Disclosure and Consent (“Disclosure”) applies to all Communications for those products and services provided by BankMobile, a division of Customers Bank that are not otherwise governed by the terms and conditions of an electronic disclosure and consent. The words “we,” “us,” and “our” refer to BankMobile, a division of Customers Bank with whom you may have an Account. As used in this Disclosure, “Account” means any account you have with us. “Communication” means any customer agreements or amendments thereto, disclosures, notices, responses to claims, transaction history, tax documents, privacy policies, and all other information related to any products or services, including but not limited to information that we are required by law to provide to you in writing.
When you use a product or service to which this Disclosure applies, you agree that we may provide you with any Communications in electronic format and that we may refrain from sending paper Communications to you, at our discretion, unless and until you withdraw your consent as described below. Your consent to receive electronic communications and transactions includes, but is not limited to:
All Communications that we provide to you in electronic form will be provided either (1) by email, (2) by access to a website that we will designate to you, or (3) mobile application.
You may withdraw your consent to receive Communications in electronic form by contacting us at 1-866-686-9358. We will not impose any fee to process the withdrawal of your consent to receive electronic Communications; however, your access and use of the website, mobile application, all accounts, and services will be terminated in conjunction with such a request. If you withdraw your consent, we will close your bank account(s), and mail you a refund check for the amount of any remaining balance(s) in your account(s) in accordance with the Account Terms and Conditions. At our discretion, we may treat your provision of an invalid email address, or the subsequent malfunction of a previously valid email address, as a withdrawal of your consent to receive electronic communications. Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your withdrawal.
It is your responsibility to provide us with a true, accurate, and complete email address, contact and other information related to your Accounts and this Disclosure, and to maintain and update promptly any changes in this information. You can update information (such as your email address) through the website or mobile application.
In order to access, view, and retain electronic Communications that we make available to you, you must have:
We will not send you a paper copy of any Communication, unless you request it or we otherwise deem it appropriate to do so. You can obtain a paper copy of an electronic Communication by printing it yourself or by requesting that we mail you a paper copy by contacting us at 1-866-686-9358, provided that such a request is made within a reasonable time after we first provided the electronic Communication to you. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically.
All Communications in either electronic or paper format from us to you will be considered “in writing.” You should print or download for your records a copy of this Disclosure and any other Communication that is important to you.
You acknowledge and agree that your consent to electronic Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.
We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.
By selecting “I agree to the E-Sign Disclosure and Consent,” you give your affirmative consent for us to provide electronic Communications to you as described herein. You further agree that your computer or other device satisfies the hardware and software requirements specified above and that you have provided us with a current email address at which we may send electronic Communications to you.
This Web and Mobile Services User Agreement (“Agreement”) discusses important rules related to your use of the T-Mobile MONEY website (the “Website”), T-Mobile MONEY mobile application (the “App”), and any related products and services (collectively the “Service”). This Agreement affects your rights and you should read it carefully and print this Agreement or copy it to your computer’s hard drive for your reference. In this Agreement, “you” or “your” means any person using the Service (“Users”). Unless otherwise stated, “BankMobile,” “we” or “our” will refer collectively to BankMobile a Division of Customers Bank and its subsidiaries, affiliates, directors, officers, employees, agents, service partners, and contractors.
By clicking “I Agree”, “I Accept”, or by submitting any information through the Service you agree to the Terms and Conditions of this Agreement and any documents incorporated by reference. You further agree that this Agreement forms a legally binding agreement between you and BankMobile, and that this Agreement constitutes “a writing signed by You” under any applicable law or regulation. Any rights not expressly granted herein are reserved by BankMobile. This Agreement is subject to change by BankMobile without prior notice (unless prior notice is required by law), by posting of the revised Agreement on the Website and the App. Descriptions of material amendments to this Agreement will be posted in advance on the Website and App. You may review the current Agreement at any time in the Statements and Documents section of the App or the Account Disclosures / Terms & Conditions section of the Website.
By initiating any transactions through the Service, you appoint BankMobile as your agent to obtain the funds on your behalf per your instructions and to transfer the funds to the recipient that you designate, subject to the terms and restrictions of this Agreement. When you send a payment, until that payment is received by the recipient (which may occur instantly), you remain the owner of those funds and BankMobile may hold those funds as your agent, but you will not be able to retrieve those funds or send the funds to any other recipient unless the initial transaction is canceled in accordance with our policies and rules.
In order to use the Service, you must have or create an ID with T-Mobile Corporation (“T-Mobile”). Wireless service through T-Mobile is not required to create a T-Mobile ID or open an Account. Your T-Mobile ID acts as a unique identifier linking you to your account(s) with us.Personal Use and Level of Risk:
You agree to use the Service for personal use only. If your information or actions indicate an unacceptable level of risk, as determined at our sole discretion, you will not be eligible to use the Service.Registration Information:
You agree to provide true, accurate and complete registration information and to maintain and promptly update your information as necessary. You agree not to impersonate any other person or use a name that you are not authorized to use. If any information you provide is untrue, inaccurate, not current, or incomplete, without limiting other remedies, BankMobile has the right to terminate your use of the Service and BankMobile, its agents, suppliers, partners, and subcontractors have the right to recover from you any costs or losses incurred as a direct or indirect result of the inaccurate or incomplete information. You authorize BankMobile, directly or through third parties, to make any inquiries we consider necessary to validate your registration. This may include ordering a credit report, performing other credit checks or verifying the information you provide against third party databases.Prohibited Transactions:
You agree that you will not use any Service to initiate transactions related to illegal products or services, including but not limited to materials that infringe the intellectual property rights of third parties. You will not use the Service, the Website or the App, or any of the services offered therein for any unlawful or fraudulent activity. If BankMobile has reason to believe that you may be engaging in or have engaged in fraudulent, unlawful, or improper activity, including without limitation any violation of any terms and conditions of this Agreement, your access to the Service may be suspended or terminated. You will cooperate fully with BankMobile to investigate any suspected unlawful, fraudulent or improper activity. You agree not to impersonate a BankMobile User or a BankMobile representative, or to request that a BankMobile customer provide you with their password or other information to access their account.
To the fullest extent permitted by applicable law, this Agreement and any other agreements, notices or other communications regarding your account and/or your use of the Service (“Communications”), may be provided to you electronically and you agree to receive all Communications from BankMobile in electronic form. Electronic Communications may be posted on pages within the BankMobile website and/or delivered to your email address. You may print a copy of any Communications and retain it for your records. All Communications in either electronic or paper format will be considered to be in “writing,” and to have been received no later than five (5) business days after posting or dissemination, whether or not you have received or retrieved the Communication. BankMobile reserves the right but assumes no obligation to provide Communications in paper format. Your consent to receive Communications electronically is valid until you revoke your consent by notifying BankMobile of your decision to do so by contacting us in writing. If you revoke your consent to receive Communications electronically, BankMobile may terminate your right to use the Service.Mobile Communications:
You consent to and authorize BankMobile to contact you at the mobile/cellular telephone number we have on file for you via autodialer to communicate servicing messages to you, including potential fraud or data breach alerts, confirmation of money transfers, and similar messages to you related to your account(s) and activities therein. You understand that such messages may incur charges and that BankMobile will not be liable for such charges, and that you may opt out of receiving such messages by notifying us through any reasonable means, including but not limited to replying “STOP”, calling, or writing us at the phone number or address provided herein.Correct Information:
You agree and warrant that you have access to the Internet and to a current functional email address for personal use. Although we will take reasonable steps to contact you based on information that you have provided us, BankMobile will not be liable for any undelivered email communications or any costs you incur for maintaining Internet access, an email account, or wireless service. You have an AFFIRMATIVE OBLIGATION to provide BankMobile with correct information, including an operational email address, and to notify BankMobile promptly as to any changes or cancellations of any information, such as email addresses you provide to BankMobile. Failure to provide BankMobile with current information, including a working and functional email address for personal use, and/or failure to update BankMobile about a change or cancellation of any of your information, or if BankMobile has reason to believe that either has occurred, may result in suspension of your access to the Service or other measures deemed appropriate by BankMobile. BankMobile reserves the right to take measures to ensure the integrity of its database, and expects that you, as a user, will cooperate and keep your contact and personal information current.Passwords:
You may not reveal your account password(s) or PIN to anyone else, nor may you use anyone else’s password. BankMobile is not responsible for losses incurred by users as the result of their misuse of passwords.
If you use or attempt to use the Service for purposes other than its intended purposes, including but not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of the Service, your account will be terminated and you will be subject to damages and other penalties, including criminal prosecution where available.Assignment:
You may not transfer any rights or obligations you may have under this Agreement without the prior written consent of BankMobile. At any time, BankMobile reserves the right to transfer this Agreement or any right or obligation under this Agreement without your consent.Indemnification:
You agree to indemnify and hold us, T-Mobile, and our affiliates, partners, officers, directors and employees, agents and contractors harmless from any claim, action, demand, loss, or damages (including attorneys’ fees) made or incurred by any third party arising out of or relating to your use of the Service.Security Interest; BankMobile’s Right to Setoff:
To secure your performance of this Agreement, you grant to BankMobile a lien on and security interest in any account opened or registered through the Service. In addition, you acknowledge that BankMobile may setoff against any accounts you own for any obligation you owe BankMobile at any time and for any reason allowed by law. BankMobile may consider this Agreement as your consent to BankMobile asserting its security interest or exercising its right of setoff should any law require your consent. The rights described in this section are in addition to and apart from any other rights.Arbitration:
These arbitration provisions shall survive closure of your Account or termination of all business with us.
Effects of Arbitration: If either of you or us chooses arbitration, neither you or we will have the right to litigate the dispute in court or have a jury trial. In addition, you will not have the right to participate as a representative or member of any class of claimants pertaining to any dispute subject to arbitration. Notwithstanding the foregoing, any question as to the validity and effect of this class action waiver shall be decided solely by a court of competent jurisdiction, and not by the arbitrator.Choice of Law:
This Agreement is governed by and interpreted under the laws of the State of Connecticut.
BankMobile shall make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, and check issuances are processed in a timely manner. However, a number of factors, several of which are outside of our control, will contribute to when the funds are received. We make no representations or warranties regarding the amount of time needed to complete processing, such as delays in the banking system or the U.S. or international mail service, nor shall we be liable for any actual or consequential damages arising from any claim of delay.Closing and Restricting Access to the Service:
BankMobile, at its sole discretion, reserves the right to restrict or terminate access to the Service at any time for any reason, including but not limited to a violation of this Agreement or if you open an Account and violate the Account Terms and Conditions or fail to keep your Account in good standing. For example, if you violate any applicable terms and conditions or overdraw your Account, BankMobile may restrict your ability to make changes to your profile, preferences and settings. BankMobile, at its sole discretion, also reserves the right to periodically retrieve and review a consumer report for any account and reserves the right to close an account based on information obtained during this review process, or inability to properly verify the identity of the account holder. BankMobile, at its sole discretion, also reserves the right to restrict your usage of the Service if required by law or if it has reason to believe that transactions are fraudulent. If your access is restricted, you will be notified by text (SMS, or “Short Message Service”), email, mobile/ cellular telephone number and/or home telephone number and requested to provide information relevant to your access of the Service and/or account. BankMobile will investigate the matter promptly. If the investigation is in your favor, we will remove the access restriction to the Service. You consent to our leaving prerecorded/artificial voice messages and using an automatic telephone dialing system to call and text your mobile/cellular telephone number. Our calls and text messages to your mobile/cellular telephone numbers could result in charges to you. Termination:
BankMobile, in its sole discretion, reserves the right to terminate this Agreement and access to the Service for any reason and at any time upon notice to you and payment to you of any unrestricted funds held in custody for you.Limitations on External Transfers Into and Out of the Account:
There is a $3,000 per day limit on outgoing external transfers that you originate through the Service. There is also a $3,000 per day limit in incoming external transfers that you originate through the Service. Certain limits may be imposed on the frequency of outgoing and incoming external transfers. These limitations are not revealed for security reasons.Miscellaneous Disclaimers:
To the fullest extent permitted by law, we will not have any liability in connection with any unauthorized interception or use of data relating to you or the Service; any inability to use or access the Website or the App for any reason; any actions or transactions by an individual that uses your user name and password; or any cause over which we do not have direct control, including problems attributable to computer hardware or software (including computer viruses), telephone or other communications, or Internet service providers. We will not have liability for any adverse effects to your account caused by any Spam Block programs or Fire Walls that may prohibit email communications and/or account information access available through the Internet.
The Service accessible through the Website and the App is provided “as is” and with all faults, and we hereby disclaim, for ourselves and for each other entity involved in the provision of the Service, all warranties, either express or implied or statutory, including, but not limited to, any implied warranties of merchantability, of fitness for a particular purpose and of lack of viruses. In no event shall we be liable (a) for damages caused other than by our own gross negligence or intentional misconduct or (b) for indirect, special, incidental, consequential or punitive damages whatsoever (including, but not limited to, damages for lost profits, disclosure of confidential information, or loss of privacy), arising out of or in any way related to the use of or inability to use the T-Mobile MONEY website, mobile application, or any Service, even if we have been advised of the possibility of such damages. In no event shall we be liable for any act or omission of any third party (such as, for example, any provider of telecommunications services, Internet access or computer equipment or software) or any circumstances beyond our control (such as, for example, a fire, flood or other natural disaster, act of God, war, riot, strike, act of civil or military authority, equipment failure, computer virus, or failure or interruption of electrical, telecommunications or other utility services). Limitations on this disclaimer with respect to certain electronic funds transfers are stated in the Electronic Fund Transfers Disclosure set forth in the Account Disclosures.Security Features:
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
What this means for you: When you open an account, we will ask you for your name, residential street address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents. If we do not receive this information from you, or if it cannot be verified within the required time period, your account may be restricted or closed.
T-Mobile MONEY is a digital-only account. This means that there are no branches or physical locations in which we can service your account or accept deposits in person. In addition, we do not provide outgoing wire transfer services at this time. Also, while we provide you with 3 starter checks, we do not provide additional checks as part of your account. Instead, we recommend a third party check printer, VistaPrint, if you would like to print and purchase checks because unlike other check printers their checks meet our technical specifications. Further details on these and other items may be found in the Account Terms and Conditions below.
These terms and conditions and related disclosures (“Agreement”) govern the use of your T-Mobile MONEY Checking Account (the “Account”) issued by BankMobile a Division of Customers Bank (“BankMobile”). This Agreement is by and between the account holder, and BankMobile a Division of Customers Bank. In this Agreement, the words “we”, “our”, or “us” mean BankMobile, and the words “you” and “your” mean the individual account holder or such other user of the Account.
The Account is also subject to the T-Mobile MONEY Mobile and Web Services User Agreement, and any other information we may provide to you from time to time on the T-Mobile MONEY website (the “Website”) or the T-Mobile MONEY mobile application (the “App”). To the extent of any inconsistencies between this Agreement and any other terms or conditions provided to you, the terms of this Agreement will govern the Account.
Before using the Account review the following important Account information and related disclosures which apply to the Account:
By opening the Account, you accept and agree to this Agreement and any future amendments as communicated to you by us from time to time in accordance with this Agreement.
By using the Account, you agree to the terms of this Agreement and the applicable Fee Schedule that may be imposed. You grant us the right to collect the fees, as earned, directly from your Account balance. You also agree to pay additional reasonable charges we may impose for services you request which are not contemplated by this Agreement. In addition, you understand that for security purposes we may need to authenticate you and/or your computer or mobile device before you are able to use all of the functions within the Website or the App, including but not limited to mobile check deposit, bill pay, and other features.Privacy:
If any policy disclosure is changed, a description of the change will be sent to you at least thirty (30) days prior to implementing the change to the extent required by law. However, if the change expedites the availability of funds or benefits you, we may provide you with notice of such change up to thirty (30) days after the change is implemented.Business Days:
Business Day is every Monday through Friday, excluding Federal Reserve holidays. All times referenced herein are stated in Eastern Standard Time (EST).Internet Enabled Accounts:
You certify that you have access to the Internet and a current email address. You have sole responsibility for providing us with a correct and operational email address. You must promptly notify us of any change in your email or postal mailing address, or if you are unable to access your account information through the Internet. If you do not promptly notify us, we will not be held liable for any adverse effects to your Account as a result of undelivered mail or email or due to the inability to access your Account information over the Internet. We are not responsible for any costs that you incur for maintaining Internet access and an email account.
You have consented to accept this Agreement and any other agreements, notices, disclosures or other communications regarding the Account in an electronic form. Electronic communications may be posted on the pages within the Website or the App, and/or delivered to your email address. Remember to print a paper copy of any electronic communication and retain it for your records. All communications in either electronic or paper format will be considered to be “in writing,” and to have been received no later than five (5) business days after posting or dissemination, whether or not you have received or retrieved the communication. We reserve the right to provide any communication in paper format. Remember that your consent to receive communications electronically is valid until you revoke your consent by notifying us of your decision to do so. If you revoke your consent to receive communications electronically, we may terminate your Account or your right to use the Website or the App to the extent permitted by law.Mobile Alerts Terms and Conditions
BankMobile’s alerting service allows you to receive messages about your Account. You may receive alerts via mobile phone subject to the terms and conditions of your mobile phone service provider. You are responsible for any fees imposed by your service provider.
Alerts will go into effect after you specify and confirm to us which alerts you wish to receive. You accept that each alert may not be encrypted and may include your name and information pertaining to your Account. You agree to delivery via mobile phone and to sharing of information with anyone who may have access to your mobile phone.
Receipt of alerts may be delayed or prevented by factor(s) affecting your mobile phone service provider, and such other relevant entities. Alerts are not a substitute for other notices we send you. You agree to continue to review all correspondence from us pertaining to your Account.
BankMobile does not guarantee the delivery of alerts. BankMobile and its partners and affiliates will not be liable for losses or damages arising from (a) a non-delivery, delayed delivery, or wrong delivery of alerts; (b) inaccurate content in an alert; (c) your use or reliance on the contents of any alert for any purchases.
BankMobile reserves the right to terminate alerts to you at any time. The information in any alert may be subject to certain time lags and/or delays. It is your responsibility to correctly enter and keep current the phone number and mobile phone provider as required for the alerts you have chosen to receive. The alerts may be stopped or suspended by you at any time. We reserve the right to terminate this service or begin charging a fee for the service at any time without notice, except as may be required by law.Illegal, Fraudulent or Improper Activity:
You will not use the Account for any illegal, fraudulent or improper activity. If we suspect that you may be engaging in or have engaged in a fraudulent, illegal or improper activity, including a violation of any terms and conditions relating to the Account, your access to the Account may be suspended or terminated. You understand that transactions in your Account may be suspended or terminated if an access device has been reported lost or stolen or when we reasonably believe that there is unusual activity in your Account. You will cooperate fully with us to investigate any suspected illegal, fraudulent or improper activity related to your Account.Password Protection:
You will not disclose your password to access the Website, the App, or this Account to any person. You will notify us immediately if your password is compromised or lost.Security Features:
We strongly suggest that you use a web browser with 256-bit encryption. Regardless of whether you use a web browser with security features, we are unable to ensure that the data transmitted by you to us, or from us to you, will not be intercepted by third parties. To further ensure the security of your account, we encourage you to avoid transmitting confidential information through email communications.Amendments:
We may change this Agreement at any time and, if such change will adversely affect your Account, we will give you notice before the effective date of the change as required by applicable law. We may provide this notice to you by emailing the notice to you directly or by posting the notice on the Website or the App through which you access this Account.Consumer Credit Reports:
To the extent permitted by law, we may obtain consumer credit reports to determine whether you continue to meet the requirements for your Account, in connection with any service that you request or receive.Closing the Account:
We may close your Account at any time for any reason and without notice to you. We will not be liable to you for dishonoring any check, credit, or other payment order presented for payment after we close your Account. We will mail you a notice that we have closed your Account and tender the Account balance, less any fees or charges, personally or by mail.
You may close this Account at any time as long as you do not have a negative balance. Please note that you will be responsible for any fees, penalties or charges owed to us.
To the extent your Account has 1) a negative balance, or 2) a balance of less than $50 with no activity, for a period of 180 days, your Account will be closed and a check in the amount of any remaining balance in your account will be mailed to your last known address. If your account balance was negative at the time of closing, you will continue to be responsible for paying us the amount of your negative balance and we may report this information to outside credit reporting agencies or databases.Assignment:
You may not assign or transfer any rights or obligations you may have under this Agreement, or with respect to the Account, without our prior written consent. We reserve the right to transfer at any time any right or obligation under this Agreement without your consent unless otherwise stated herein.Deposits:
Any items accepted for deposit (including items drawn “on us”) will be given credit in accordance with our Funds Availability Disclosure Policy. We are not responsible for transactions initiated through mail or outside depository until we actually receive and record them. All transactions received after our “daily cut-off time” on a business day we are open or received on a day in which we are not open for business will be treated and recorded as if initiated on the next following business day that we are open. Daily cutoff times and business days are listed in the Funds Availability Policy Disclosure section of this document. We may refuse a deposit, limit the amount of a deposit, or return all or a portion of a deposit. Deposits are subject to verification by us.Cash Deposits:
Please do not send cash deposits through the mail. In the event that cash deposits are received, you agree that our determination of the amount of the deposit will be final. We are not liable for any deposits, including cash, lost in the mail, lost in transit or not received by us.Third Party Checks:
We will not accept third party checks for deposit. In the event that we receive a third party check, we will not deposit the check into the Account. Third-party checks will be returned to the sender via U.S. mail and we will not be liable for any checks that may become lost in the mail.Endorsements:
Any check or other item submitted for deposit must be endorsed exactly as it was made payable. You warrant that all endorsements on items deposited to your Account are genuine. Any endorsement must be placed in the 1-inch area starting at the left side on the back of an item and the remaining area on the back of the item may not contain any preprinted, stamped or handwritten information and must state “For Remote Deposit Only.” If you fail to do this, you may be required to reimburse us for losses incurred. In the absence of endorsement, you authorize us to supply any missing endorsements if items are made payable to you or your order and you have not endorsed them.Deposited Items Returned:
If final payment is not received on any item you deposited to your Account, or if any direct deposit, automated clearinghouse deposit or electronic fund transfer to your Account is returned to us for any reason, you agree to pay us the amount of the return. We may charge any Account of which you are an owner or re-present any item you deposit with us that is returned to us unpaid without prior notice to you. Please be advised that if your third party bank returns an Automated Clearing House (“ACH”) transaction to BankMobile, as agent due to insufficient or unavailable funds, we will automatically re-attempt to successfully complete the transaction with your bank up to 2 additional times, as permitted by law.
You authorize us to attempt collection of previously returned items which you deposited. In our attempts to collect these items, you agree that we may allow the payor bank (the bank on which the item is drawn) to hold the item beyond its midnight deadline. If an item you deposit is returned unpaid, you waive the requirement for notice of this return. If a claim is made on any item, subsequent to final payment, on the grounds that the item was altered, bears a forged or unauthorized endorsement, or was not otherwise properly payable, we may withhold credit for the item from your account until final determination of the claim. In addition, we will not be liable for a check or draft or other item that you deposit that has been forged or altered in such a way that a reasonable person could not discover the forgery or alteration.Direct Deposits:
If, in connection with a direct deposit plan, we deposit any amount in this Account which is claimed by the federal government or any state government for any reason, you authorize us to deduct the amount of liability from this Account or from any other Account you have with us, without prior notice and at any time, except as prohibited by law. We may also use any other legal remedy to recover the amount of liability.Withdrawals:
You may withdraw or transfer all or any part of the Account balance at any time on forms approved by us. We may charge your Account for a check, even though payment was made before the date of the check. The fact that we may honor withdrawal requests which overdraw the finally collected Account balance does not obligate us to do so unless required by law. Withdrawals will first be made from collected funds and we may, unless prohibited by law or our written policy, refuse any withdrawal request against unavailable funds, even if our general practice is to the contrary. We reserve the right to refuse any withdrawal or transfer request which is attempted by any method not specifically permitted which is for an amount less than any minimum withdrawal requirement or which exceeds any frequency limitation. Even if we honor a nonconforming request, repeated abuse of the stated limitations (if any) may eventually force us to close this Account.
You agree to maintain sufficient available funds on deposit to cover all items presented for payment against your Account. If you do not, payment may be refused. We reserve the right, without prior notice to you, to either pay or return any item presented for payment against insufficient or unavailable funds. We are under no obligation to honor post-dated checks, with or without notice by you. Post-dated checks may be paid upon receipt from your account as any other check which is properly dated.
You agree immediately upon notice from us to deposit funds sufficient to cover any overdraft. If we choose to honor any debit item that overdraws the Account, we do so at our discretion and will not be obligated to do so thereafter. If you fail to pay an overdraft that has occurred on your Account, we may report this information to outside credit reporting agencies or databases.
We will pay checks presented for payment against your Account in the posting order, as sorted by serial number, if applicable, as described below.
We will provide you with 3 starter checks at no charge. If you would like to order checks, we recommend using Vistaprint because unlike other check printers their checks meet our technical specifications. We do not have a direct relationship with Vistaprint or receive any financial incentive if you choose them as your check printer. Whether you choose to order checks from Vistaprint or another check printer, please be aware that we are not responsible for any fees issued by the check printer or misprints of the account or routing number or other information, quality of checks, or costs that may result.
Typically, we will post credits first and will pay all other items by type in the date and time order of the transaction received unless a) it is a check or a converted check that contains a serial number or b) a date and time stamp is not present. Items with serial numbers will be paid in serial number order and items without date and time stamps will be paid in the order they are received. We reserve the right to change the posting order presented to your Account, for payment, at any time without notice to you.ACH and Wire Transfers:
This Agreement is subject to Article 4A of the Uniform Commercial Code in the state in which you have your Account with us. If you originate a funds transfer and you identify by name and number a beneficiary financial institution, an intermediary financial institution or a beneficiary, we and every receiving or beneficiary financial institution may rely on the identifying number to make payment. We may rely on the number even if it identifies a financial institution, person or account other than the one named. You agree to be bound by automated clearinghouse association rules. These rules provide, among other things that payments made to you, or originated by you, are provisional, until final settlement is made through a Federal Reserve Bank or payment is otherwise made as provided in Article 4A-403(a) of the Uniform Commercial Code. If we do not receive such payment, we are entitled to a refund from you in the amount credited to your Account and the party originating such payment will not be considered to have paid the amount so credited. If we receive a credit to an Account you have with us by wire or ACH, we are not required to give you any notice of the payment order or credit. ACH processing is provided by a third party financial institution.Ownership of Account:
You are opening a single party Account and it will be owned by you individually.Stop-Payment Orders:
We may accept a written or oral stop payment order from you. We may require you to complete a form authorizing the order. You must give us sufficient notice so that we have a reasonable opportunity both to verify that the item is unpaid and to act on your request. You should not expect the stop payment to be effective until you have received confirmation of such.
To place a stop payment order on a check, we require the Account number and Check number. We may also require the reason for the stop payment request or other information.
A check stop payment order generally expires after six months. However, we may in our sole discretion, elect to honor a stop payment order for a longer period of time without notice to you. If you want the order to continue after six months, you must ask us to renew the order. Each renewal is treated as a new order. If you want the order to expire in less than six months a request to cancel a stop payment must be submitted in writing. Your request to cancel the order is not effective until we have a reasonable opportunity to act on it. You should not expect the stop payment to be canceled until you have received confirmation of such. We cancel the order automatically when the Account on which the check is drawn is closed.
If the check is presented to us for payment after the order expires we may pay the check.
To place a stop payment on an ACH, we require the merchant name, ACH amount and reason. If you give us the wrong ACH amount (even one penny off) or the wrong merchant name, we may pay the ACH. We may use only a portion of the required information to identify the ACH.
An ACH stop payment order does not expire. If you would like to cancel the order a request to cancel a stop payment must be submitted in writing. Your request to cancel the order is not effective until we have a reasonable opportunity to act on it. You should not expect the stop payment to be canceled until you have received confirmation of such. We cancel the order automatically when the Account on which the ACH is drawn is closed.
You agree to hold us harmless for said amount, and for all damages, expenses and costs incurred on account of refusing payment of said check or ACH, and you further agree not to hold us liable on account of payment contrary to a stop payment order if you benefitted from such even though it may have occurred through inadvertence, oversight or accident, or if the check or ACH is not described with absolute accuracy and certainty as to all details, especially the amount of said check or ACH.
We may pay the check or the ACH if presented to us after the order is canceled in writing.Statements:
You agree to examine and reconcile your statement of Account within 30 days of its posting on the Website or the App through which you access this Account. If you discover (or reasonably should have discovered) any unauthorized payments or alterations, or errors on your statement, you must promptly notify us of the relevant facts. You are responsible for keeping track of your Account available balance. Merchants generally will not be able to determine your available balance. It’s important to know your available balance before making any transaction. You may access your available balance by accessing your Account via the Website or the App or by calling (866)-686-9358 (inside the US) or (414)-751-6700 (outside the US) or by dialing **MONEY from your T-Mobile wireless device. Statements in electronic format will be made available at the Website or the App.
If you fail to perform either of these duties you will have to either share the loss with us or bear the loss entirely yourself (depending on whether we used ordinary care and, if not, whether we contributed to the loss). The loss could be not only with respect to items on the statement, but other items forged or altered by the same wrongdoer.
You agree that the time you have to examine your statement and report to us will depend on the circumstances, but will not, in any circumstance exceed a total of 60 days from when the statement is first made available to you.
You further agree that if you fail to report any unauthorized signatures, alterations, forgeries or any other errors in your Account within 60 days of when we make the statement available, you cannot assert a claim against us on any items in that statement, and the loss will be entirely yours. This 60-day limitation is without regard to whether we exercised ordinary care. The limitation in this paragraph is in addition to that contained in the first paragraph of this section.Interest:
An interest rate of 3.93%, with an Annual Percentage Yield (APY) of 4.00%, will be paid on balances up to and including $3,000.00 in their Account for calendar months when all of the following conditions are met:
As an added value, customers meeting the deposit requirement within a given calendar month will also receive these benefits for the subsequent month, as long as all other conditions listed are met. We reserve the right to change this at any time with notice to you as required by applicable law and these terms and conditions.
An interest rate of 1.00%, with an APY of 1.00%, will be paid on balances above $3,000 in the Account. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the Account (calculation based on a $5,000 average daily balance).
Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Account balances for any month(s) in which they do not meet the preceding requirements or their Qualifying Plan is terminated for any reason (subject to the added value for deposit requirements described above).
Interest rates and APY are variable and may change at any time at our discretion. Fees may reduce earnings. A withdrawal from your Account will reduce earnings. We use the average daily balance method to calculate interest on your Account. This method applies a periodic rate to the average daily balance in the Account for the period. The average daily balance is calculated by adding the principal in the Account for each day of the period and dividing that figure by the number of days in the period. Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example, checks). Interest on your Account will be compounded and credited on a monthly basis at the end of your monthly statement cycle. If your T-Mobile MONEY Account is closed before interest is credited, any accrued and unpaid interest will not be paid. Mobile deposits are subject to verification and not available for immediate withdrawal.Tax Withholding:
At the time you open your account, you will provide us with a tax identification number (TIN), which you certify as correct under penalty of perjury. In accordance with prevailing law, we will use that number to report any interest or bonuses earned on your account to the Internal Revenue Service (IRS). If you fail to provide us with a TIN, you do not provide the correct TIN, or you fail to certify the TIN, you may be subject to back-up withholding if the IRS notifies us that the furnished TIN is incorrect, you are notified by the IRS that you are subject to back-up withholding for failing to report all interest and dividend payments on your tax return, or your failed to certify to us that you are not subject to back-up withholding, we are required to withhold and pay to the IRS a percentage of any payment of interest on your account. If we do back-up withhold and later you are no longer subject to back-up withholding, you may have to contact the IRS to obtain a refund of the money withheld.Right of Setoff:
We may (without prior notice and when permitted by law) set off the funds in this Account against any due and payable debt you owe us now or in the future.
We will not be liable for the dishonor of any check when the dishonor occurs because we set off a debt against this Account. You agree to hold us harmless from any claim arising as a result of our exercise of our right of setoff.Dormant Accounts:
We will consider your Account to be dormant if there has been no customer initiated transactional activity on your Account for a period of 6 months. Transactional activity includes using your debit card to make a purchase, depositing a check through the app, scheduling an online bill pay or any other actions resulting in money being moved in or out of your Account. Charges we may impose, and debits or credits initiated by BankMobile are not considered a transactional activity.
If your Account becomes dormant we may do the following, subject to applicable law:
We are required by law to deliver to the applicable state agency any funds in an account if you do not have activity or we cannot locate you for a period of time as defined by applicable state regulation. We will provide applicable notices to you, as required by law. You agree that we are not responsible for any funds delivered to the state in compliance with the laws of the applicable state agency.Court Attachments; IRS Levies; Adverse Claims:
If your Account becomes subject to legal action, such as a tax levy or third party garnishment, we reserve the right to refuse to pay any money from your Account, including checks or other items presented for payment, until the action is resolved. If we are required to pay an attachment, garnishment or tax levy, we are not liable to you. Payment is made after satisfying any fees, charges or other debts owed to us. You agree that you are responsible for any expenses, including legal expenses and fees we incur due to a garnishment, levy or attachment on your Account. We may charge these expenses to your Account. Until we receive the appropriate court documents, we may continue to process transactions against your Account, even if we have received an unofficial notification of an adverse claim. You will indemnify us for any losses if we do this.Arbitration:
You may download or copy a Notice Form and an Arbitration Initiation Form by selecting the following links:
Notice of Dispute (https://www.t-mobilemoney.com/content/dam/tmobile/documents/pdfs/notice-of-dispute.pdf) Arbitration Initiation Form (https://www.t-mobilemoney.com/content/dam/tmobile/documents/pdfs/arbitration-initiation- form.pdf)
These arbitration provisions shall survive closure of your Account or termination of all business with us.Effects of Arbitration:
If either of you or us chooses arbitration, neither you or we will have the right to litigate the dispute in court or have a jury trial. In addition, you will not have the right to participate as a representative or member of any class of claimants pertaining to any dispute subject to arbitration. Notwithstanding the foregoing, any question as to the validity and effect of this class action waiver shall be decided solely by a court of competent jurisdiction, and not by the arbitrator.Choice of Law:
This Agreement is governed and interpreted under the laws of the State of Connecticut.Indemnification:
You agree to indemnify and hold us, T-Mobile, and our affiliates, officers, directors and employees, agents and contractors harmless from any claim, action, demand, loss, or damages (including attorneys’ fees) made or incurred by any third party arising out of or relating to your use of the Service.Limit on Liability
In no event shall we be liable for any act or omission of any third party (such as, for example, any provider of telecommunications services, Internet access or computer equipment or software) or any circumstances beyond our control (such as, for example, a fire, flood or other natural disaster, act of God, war, riot, strike, act of civil or military authority, equipment failure, computer virus, or failure or interruption of electrical, telecommunications or other utility services).Miscellaneous:
We will not be deemed to have waived any of our rights or remedies hereunder unless such waiver is in writing and signed by us. No delay or omission on our part in exercising any rights or remedies will operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions.Fees and Charges:
You agree to pay all fees and charges applicable to your Account. Please refer to the Fee Schedule for the charges associated with your Account for certain transactions and/or requests.Telephone Banking:
You may access your account with agent assistance twenty-four hours a day, 7 days a week at (866)-686-9358 (inside the US) or (414)-751-6700 (outside the US) or by dialing **MONEY from your T-Mobile wireless device, in order to:
You agree that we may contact you using any contact information you have provided to us including but not limited to contact via email, text (SMS, or “Short Message Service”), mobile/cellular telephone number, home telephone number and/or regular mail. You consent to our leaving prerecorded/artificial voice messages and using an automatic telephone dialing system to call or text your mobile/cellular telephone number. Our calls and text messages to your mobile/cellular telephone numbers could result in charges to you.Contacting BankMobile:
By US Mail:
To Send Deposits: BankMobile, P.O. Box 9805, New Haven, CT 06536
To Notify Us by Mail of Transaction Disputes or Errors: Error Resolution, P.O. Box 543000, Omaha, NE 68154
For General Correspondence: BankMobile, 105 Munson St New Haven, CT 06511
By Toll-free Telephone (866)-686-9358 (inside the US) or (414)-751-6700 (outside the US)
By Internet: www.t-mobilemoney.com
|Overdrafts/Non-Sufficient Funds/Uncollected Funds||$0.00|
|Personal Account Non-Sufficient Funds (NSF)||$0.00|
|Personal Account Uncollected Funds (UCF)||$0.00|
|Replacement ATM/Debit Card||$0.00|
|Incoming Wire Transfer||$0.00|
|Outgoing Wire Transfer||N/A (not currently offered)|
* We will provide you with 3 starter checks at no charge. If you would like to order checks, we recommend using Vistaprint because unlike other check printers their checks meet our technical specifications. We do not have a direct relationship with Vistaprint or receive any financial incentive if you choose them as your check printer. Whether you choose to order checks from Vistaprint or another check printer, please be aware that we are not responsible for any fees issued by the check printer or misprints of the account or routing number or other information, quality of checks, or costs that may result.
Fees incurred by other entities will be passed through to customers with a T-Mobile MONEY account without any markup by T-Mobile MONEY or BankMobile. This includes but is not limited to ATM fees charged by any non-Allpoint Network ATM or non-Customers Bank ATM or foreign transaction fees charged by third parties.
THE EXPEDITED FUNDS AVAILABILITY ACT AND REGULATION CC OF THE FEDERAL RESERVE BOARD REQUIRE ALL BANKS TO NOTIFY DEPOSITORS OF THEIR FUNDS AVAILABILITY POLICIES. THIS DISCLOSURE STATEMENT IS DELIVERED TO YOU IN COMPLIANCE WITH THE REGULATION CC AND PRESENTS OUR FUNDS AVAILABILITY POLICIES.DETERMINING THE AVAILABILITY OF A DEPOSIT
Our policy is to delay the availability of funds that you deposit in your Account. During the delay, you may not withdraw the funds in cash and we will not use the funds to pay checks that you have written.
The length of the delay is counted in business days from the date of your deposit. Every day is a business day except Saturdays, Sundays, and federal holidays. If we receive your deposit prior to the applicable cutoff time on a business day, we will consider that day to be the day of the deposit. However, if you make a deposit after the cutoff time or on a day that is not a business day, we will consider that the deposit was made on the next business day we are open. The cutoff time for paper checks is 2 p.m. ET. The cutoff time for incoming wires is 6 p.m. ET. The cutoff time for mobile check capture is 7 p.m. ET. The cutoff time for external transfers and bill pay is 9 p.m. ET. The cutoff time for ACH deposits, including direct deposits is 11 p.m. ET.
The length of the delay varies depending on the type of deposit and is explained below.Same Business Day Availability
Funds from the following sources are available on the same business day we receive the deposit:
Funds from the following sources are available the next business day after the banking day on which the mailed deposit is received:
However, we may place longer holds on certain items for other reasons (see Longer Delays May Apply, below).
If the above items are deposited via mobile check capture, funds will be available on the second business day.Other Check Deposits
Our policy is to make the funds from other checks, including mobile check capture, ineligible for next day availability, available as follows:
The first $200 of total checks deposited for the day will be available on the first business day after the day of deposit. The remaining funds will be available on the second business day after the day of deposit.Money Order Guidelines
All money orders (U.S Postal service and non-postal) must be made payable to you.
To transfer the money as you request, we send instructions to the third-party bank via the ACH network to charge your other bank account. Because we do not know if you have sufficient funds at the third-party bank, we do not typically provide immediate availability. After initiating the Transfer Money request, your account statement will show the date funds are available for spending. Limitations on transfers are set for security reasons and are not disclosed for that reason.
Unless longer delays apply, the balance will usually be available four to five business days after the day on which the transfer is initiated.LONGER DELAYS MAY APPLY
Funds you deposit by check may be delayed for a longer period under the following circumstances:
We will notify you by email if we delay your ability to withdraw funds for any of these reasons and we will tell you when the funds will be available. They will generally be available no later than the 7th business day after the day of your deposit. You may ask us if you need to know when a particular deposit will be available for withdrawal.Special Rules for New Accounts
If you are a new customer, the following special rules apply during the first 30 calendar days your Account is open.
Funds from electronic direct deposits and wire transfers to your Account will be available on the day we receive the deposit.
The following items are available the next business day after the day of your mailed deposit:• The first $5,000 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s and federal, state and local government checks and
All other funds including other paper checks, mobile deposits and other money orders are made available on the second business day after the day of your deposit.
The excess over $5,000 will be available no later than on the 7th business day after your deposit. Funds from all other check deposits will be available no later than on the 7th business day after the day of your deposit.
Once the new account period ends, funds from your deposits will be available as determined in our disclosed policy.
This disclosure states the additional rights and responsibilities that you may have pertaining to Electronic Fund Transfers and applies only to deposit accounts established for personal, household or family use. The term “Electronic Fund Transfer” includes, transfers of funds initiated through an electronic terminal, telephone, magnetic tape, mobile device, or computer for the purpose of ordering, instructing, or authorizing a financial institution to debit or credit a deposit account. This includes, without limitation, ATM and Point of Sale (POS) transfers, direct deposits, pre-authorized withdrawals of funds, computer initiated transactions, electronic check conversion transactions and mobile banking. Online banking and bill payment are governed by a separate services agreement that is provided to customers. This disclosure does not change or modify this Agreement and it is not a contract.
ACH, Automatic and Preauthorized Transfers:
You may make arrangements for certain direct deposits (such as some payroll deposits) to be made directly into your Account. You may make arrangements to pay certain recurring bills or to pay for purchases made through the Internet or telephone from your Account. You may transfer funds between your Accounts.
There is a $3,000 per day limit on outgoing external transfers that you originate through the Service. There is also a $3,000 per day limit on incoming external transfers that you originate through the Service. Certain limits may be imposed on the frequency of outgoing and incoming external transfers. These limitations are not revealed for security reasons.Electronic Fund Transfers Initiated by Third Parties:
You may authorize a third party to initiate electronic fund transfers between your Account and the third party’s account. These transfers to make or receive payment may be one-time occurrences or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt). In all cases, these third party transfers will require you to provide the third party with your account number and bank information. This information can be found in the Website or the App. Thus, you should only provide your bank and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic fund transfers.
Examples of these transfers include, but are not limited to:
You may access your Account by Automated Teller Machine (“ATM”) using your Debit Mastercard® card and your PIN (personal identification number) to:
Note: If you use a non-Customers Bank ATM or non-Allpoint® Network ATM for a withdrawal, we will not charge you a fee but you may be charged a fee by the ATM operator even if you do not complete a withdrawal. If you obtain cash from a bank teller, the bank may charge a fee. This ATM fee or bank fee is a third party fee amount assessed by the individual ATM operator or bank only and is not assessed by us. This ATM fee or bank fee amount will be charged to your Account.Debit Mastercard® Card Point-of-Sale (‘POS’) Transactions
You may access your Account to purchase goods (in person, online or by phone), or to pay for services (in person, online or by phone) at any location that accepts Debit Mastercard®.
You may not exceed $2,500.00 in POS Transactions per day with the Debit Mastercard® (PIN-based transactions may not exceed $500.00. Certain limits may be imposed on the number of POS transactions you may make per day. These limitations are not revealed for security reasons).
A hold may be placed on the funds available in your Account to cover the transaction. Held funds will not be available for withdrawal or check writing purposes during the hold period. You will be responsible for resolving disputes concerning the quality of goods and services purchased or concerning the amount of the hold with the merchant that accepted the card.Internet Banking
You may access your Account by computer with your user ID and Password and internet access to www.t-mobilemoney.com
Your username and password act as your signature to authorize any requested transactions through the online banking service. For transfer transactions, your request will only be completed if you have sufficient funds in the Account from which you wish to transfer funds and DUAL AUTHENTICATION. Limitations are set for security reasons and are not disclosed for that reason. Transfers may be delayed based on the time of transaction and the type of transfer service you are utilizing to process the transfer.
Please refer to the Fee Schedule for additional information about fees.ATM Operator/Network Fees
When you use a non-Customers Bank ATM or non-Allpoint Network ATM for a withdrawal, we will not charge you a fee but you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).Charges Made in Foreign Currencies
If you obtain your funds or make a purchase in a currency other than the currency in which your Account was issued, the amount deducted from your funds will be converted by Mastercard International Incorporated into an amount in the currency of your Account. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Mastercard International Incorporated from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate Mastercard International Incorporated itself receives, or the government-mandated rate in effect for the applicable central processing date. While we do not charge a fee for foreign transactions, it is possible that such fees may be charged by third parties, in which case the charges will be deducted from your Account.Personal Identification Number (PIN) and Passwords
Your PIN and password are identification methods that are both personal and confidential. You are required to use your PIN with your Debit Mastercard® at an ATM or ATM Merchant terminal. It is a security method by which we help you maintain the security of your Account. Your password is another security method that maintains the security of your Account and the transactions you process online. Therefore, you agree to take all reasonable precautions that no one else learns your PIN or password. As such, you agree that you will not reveal your password, PIN, or any other access device to any person nor write your PIN or password on your card or on any item kept with your access devices; and not leave a computer terminal or mobile device unattended after you have logged on using your password or other access device.Preauthorized Payments
If you have told us in advance to make regular payments out of your Account, you can stop any of these payments with timely notice to us. Contact us by calling (866)-686-9358 (inside the US) or (414)-751-6700 (outside the US) or by dialing **MONEY from your T-Mobile wireless device.at least three business days before the payment is scheduled to be made.Notice of varying amounts
If these regular preauthorized payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made, and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits you set.)Liability for failure to stop payment of preauthorized transfer:
If you order us to stop one of these payments 3 business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.Documentation Terminal transfer:
You can get a receipt at the time you make any transfer to or from your Account using most automated teller machines or point-of-sale terminals.Statement:
Your statement will be available to you through the T-Mobile MONEY website and mobile application. If you request, you may also receive a downloadable history of your Account by calling (866)-686-9358 (inside the US) or (414)-751-6700 (outside the US) or by dialing **MONEY from your T-Mobile wireless device.Preauthorized credits:
If you have arranged to have direct deposits made to your Account at least once every 60 days from the same person or company, you can call a T-Mobile MONEY Specialist at (866)-686-9358 (inside the US) or (414)-751-6700 (outside the US) or dial **MONEY from your T-Mobile wireless device 24 hours a day, 7 days a week to find out whether or not the deposit has been made.Financial Institution’s Liability:
Liability for failure to make transfers:
If we do not properly complete a transaction from your Account on time or in the correct amount according to our Agreement with you, we may be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
Tell us AT ONCE if you believe your card/code has been lost or stolen, or if you believe that an Electronic Fund Transfer has been made without your permission. Contacting us via telephone is the best way of keeping your possible losses down. If you believe your card and/or PIN has been lost or stolen or that someone has transferred or may transfer money from your Account without your permission, contact us by calling a T-Mobile MONEY Specialist at (866)-686-9358 (inside the US) or (414)-751-6700 (outside the US) or dial **MONEY from your T-Mobile wireless device 24 hours a day, 7 days a week or mail us at address listed for disputes below. If you tell us within two (2) business days after you learn of the loss or theft of your card/code, you can lose no more than fifty dollars ($50.00) if someone used your card/code without your permission.
If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card/PIN and we can prove we could have stopped someone from using your card/PIN without your permission if you had told us, you could lose as much as five hundred dollars ($500.00).
Also, if your statement shows transfers that you did not make, including those made by card/PIN or other means, tell us at once. We must hear from you the latter of; sixty (60) calendar days after we sent the FIRST statement on which the problem or error appeared or 60 days from when your account history was first made available to you through the website, or you may not get back any money you lost after the sixty (60) calendar days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.Error Resolution Notice:
In case of Errors or Questions about your Electronic Transfers and Statements:
If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt, contact us via telephone at (866)-686-9358 (inside the US) or (414)-751-6700 (outside the US) or by dialing **MONEY from your T-Mobile wireless device, or write us at BankMobile, Error Resolution, P.O. Box 543000, Omaha, NE 68154. We must hear from you the latter of 60 days after we sent the FIRST statement on which the problem or error appeared or 60 days from when your account history was first made available to you through the website. 1) Tell us your name, card number, and account number (if any). 2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. 3) Tell us the dollar amount of the suspected error.
If you tell us orally, we will require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If we have provisionally credited your account during the investigation and determine that there was no error, you will be required to return any credit of funds you have received from us.
If we have provisionally credited your account during the investigation and determine that there was no error, you will be required to return any credit of funds you have received from us.Confidentiality:
We may disclose information to third parties about your Account or the transfers you make:i. Where it is necessary for completing transfers, or ii. In order to verify the existence and condition of your Account for a third party, such as a credit bureau or merchant, or iii. In order to comply with government agency or court orders such as any subpoena, summons, court or administrative order, or other legal process which we believe requires our compliance, or iv. As otherwise described in our Privacy Policies, or v. If you give us your written permission. vi. If not otherwise prohibited by law Contacting Us:
By Telephone: (866)-686-9358 (inside the US) or (414)-751-6700 (outside the US) or by dialing **MONEY from your T-Mobile wireless device)
To Notify Us by Mail of Transaction Disputes or Errors: Error Resolution, P.O. Box 543000, Omaha, NE 68154
These terms shall be part of the Account Terms and Conditions and shall apply to any use of the Online Bill Payment Service offered by T-Mobile MONEY (the “Service”).Definitions:
“Agreement” means these Terms and Conditions of the Service.
“Business Day” is every Monday through Friday, excluding Federal Reserve holidays.
“Due Date” is the date reflected on your Payee statement for which the payment is due. It is not the late date or grace period.
“Payee” is the person or entity to which you request a bill payment to be directed.
“Payment Instruction” is the information provided by you to the Service for a bill payment to be made to the Payee.
“Scheduled Payment” is a payment that has been scheduled through the Service but has not begun processing.
“Scheduled Payment Date” is the day your Account will be debited and is also the day the Service will begin processing your payment, unless the Scheduled Payment Date falls on a non-Business Day, in which case it will be considered to be the next Business Day.Payment Scheduling:
When scheduling payments you must provide the correct information, such as the correct name, address, phone number or account information for the Payee. Scheduled payments submitted before 8 p.m. ET on any given Business Day, will be processed on the same Business Day. Payments submitted after 8 p.m. ET will be processed on the next Business Day.
Your first payment to a Payee may be made by paper check. After the first payment, if the Payee participates in electronic payments, you will be able to determine if future payments to the Payee will be sent via paper check or electronically.
Payments issued electronically will begin processing on your Scheduled Payment Date and will arrive approximately three (3) Business Days after the Scheduled Payment Date. When scheduling payments, you must select a Scheduled Payment Date that is no fewer than three (3) Business Days before the actual Due Date, not the late date or grace period.
If electronic delivery is not available for the Payee, payments will be issued by paper check. Payments will begin processing on your Scheduled Payment Date and will arrive approximately six (6) Business Days after the Scheduled Payment Date. When scheduling payments, you must select a Scheduled Payment Date that is no fewer than six (6) Business Days before the actual Due Date, not the late date or the grace period.
The maximum transaction limit for bill payments is $10,000. The aggregate daily limit for bill pay transactions is $20,000.The Service Guarantee:
Due to circumstances beyond the control of the Service, particularly delays in handling and posting payments by Recipients or financial institutions, some transactions may take longer to be credited to your Account. The Service will bear responsibility for any late payment related charges, up to $50.00 per incident, should a payment post after its Due Date as long as the payment was scheduled in accordance with the guidelines described under “Payment Scheduling” in this Agreement.Payment Authorization and Payment Remittance:
By providing the Service with names, addresses and account information of Payees to whom you request us to direct payments, you authorize the Service to follow the Payment Instructions that it receives through the payment system. In order to process payments more efficiently and effectively, the Service may edit or alter payment data or data formats in accordance with Recipient directives.
Please be aware that by initiating an online bill payment you are authorizing us to debit your Account to pay the indicated recipient on your behalf. In using the Service, you understand that Payees and/or the United States Postal Service may return payments to the Service for various reasons. The Service will use its best efforts to research and correct the returned payment and return it to your Payee or void the payment and credit your Account.
The Service will use its best efforts to make all your payments properly. However, the Service will incur no liability and any Service guarantee will be void if the Service is unable to complete any payments initiated by you because of the existence of any one or more of the following circumstances: a) If, through no fault of the Service, your Account does not contain sufficient funds to complete the transaction; b) The payment processing center is not working properly and you know or have been advised by the Service about the malfunction before you execute the transaction; c) You have not provided the Service with the correct information such as the correct name, address, phone number, or account information for the Payee; and d) Circumstances beyond the control of the Service (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper execution of the transaction.
Provided none of the foregoing exceptions are applicable, if the Service causes an incorrect amount of funds to be removed from your Account or causes funds from your Account to be directed to a Payee inconsistent with your Payment Instructions, the Service will be responsible for returning the improperly transferred funds to your Account, and for directing to the proper Payee any previously misdirected transactions.Payment Methods:
The Service reserves the right to select, at its sole discretion, the method in which to remit funds on your behalf to your Payee. These payment methods may include, but may not be limited to, an electronic payment or a check payment.Payment Cancellation and Stop Payment Requests:
You may cancel or edit any Scheduled Payment (including recurring payments) by following the directions within the application. There is no charge for canceling or editing a Scheduled Payment. Once the Service has begun processing a payment it cannot be cancelled or edited; therefore, a stop payment request must be submitted. The Service’s ability to process a stop payment request will depend on the payment method and whether or not a check has cleared. The Service may also not have a reasonable opportunity to act on any stop payment request after a payment has been processed. If you desire to stop any payment that has already been processed, you must contact Customer Service. Although the Service will make every effort to accommodate your request, the Service will have no liability for failing to do so. The Service will not have liability for any third party charges that may be incurred. The Service may also require you to present your request in writing.Limitation on Payments:
Payments to Payees outside of the United States or its territories are prohibited through the Service. You also agree to use the Service for lawful payments only. Tax payments and court ordered payments may be scheduled through the Service; however, such payments are discouraged and must be scheduled at your own risk. In no event will the Service be liable for any claims or damages resulting from you scheduling of these types of payments. The Service guarantee as it applies to any late payment related charges is void when these types of payments are scheduled and/or processed by the Service. The Service has no obligation to research or resolve any claim resulting from this type of payment. All research and resolution for any misapplied, misposted or misdirected payments will be your sole responsibility and not that of the Service.
The Service reserves the right to refuse, at our sole discretion, to pay any Payee to whom you may direct a payment. The Service will notify you promptly if it decides to refuse to pay a Payee designated by you. This notification is not required if you attempt to make a prohibited payment or an exception payment under this Agreement.Exclusions of Warranties:
THE SERVICE AND RELATED DOCUMENTATION ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. This Agreement does not alter your liability or obligations that currently exist between you and your Recipients.Password and Security:
You agree not to give or make available your password, PIN, or other means to access your Account to any other individuals. You are responsible for all payments authorized through your Account using the service. If you permit other persons to use the Service or your password or other means to access your Account, you are responsible for any transactions they authorize. If you believe that your password or other means to access your Account has been lost or stolen or that someone may attempt to use the Service without your consent or has transferred money with or without your permission, you must notify the Service immediately.Services Fees and Additional Charges:
Any applicable fees are displayed on the website or set forth in the applicable fee schedules in effect from time to time. There may be a charge for additional transactions and other optional services. You agree to pay such charges and authorize the Service to deduct the calculated amount from your Account for these amounts and any additional charges that may be incurred by you. Any fees associated with your Account will continue to apply.Alterations and Amendments:
This Agreement, applicable fees and service charges may be altered or amended by the Service from time to time. In such event, the Service will provide notice to you on the web or as required by law. Any use of the Service after the Service provides you a notice of change will constitute your agreement to such changes. Further, the Service may, from time to time, revise or update the applications, services, and/or related material, which may render all such prior versions obsolete. Consequently, the Service reserves the right to terminate this Agreement as to all such prior versions of the applications, services, and/or related material and limit access to only the Service’s more recent revisions and updates.Service Termination, Cancellation, or Suspension:
In the event you wish to cancel the Service, you may have the ability to do so online, or you may contact customer service. Any payments the Service has already processed before the requested cancellation date will be completed by the Service. All Scheduled Payments including recurring payments will not be processed once the Service is cancelled. The Service may terminate or suspend Service to you at any time, at its sole discretion. Any abuse or commercial use of the Service can result in immediate termination of your use of the Service. Neither termination nor suspension will affect your liability or obligations under this Agreement.Disputes
In the event of a dispute regarding the Service, you and the Service agree to resolve the dispute by looking to this Agreement. You agree that this Agreement is the complete and exclusive statement of the agreement between you and the Service which supersedes any marketing or prior agreement, oral or written, and any other communications between you and the Service relating to the subject matter of this Agreement. If there is a conflict between what an employee of the Service or Customer Service communicates and the terms of this Agreement, the terms of this Agreement will prevail.Miscellaneous
You may not assign this Agreement to any other party. The Service may assign this Agreement to any future, directly or indirectly, affiliated company. The Service may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.
The captions of sections hereof are for convenience only and will not control or affect the meaning or construction of any of the provisions of this Agreement.
Your card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at any time. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of Connecticut except to the extent governed by federal law. THE FOREGOING WILL CONSTITUTE THE SERVICE’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT WILL THE SERVICE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE SERVICE.Contacting BankMobile:
By US Mail:
To Send Deposits: BankMobile, P.O. Box 9805, New Haven, CT 06536
To Notify Us by Mail of Transaction Disputes or Errors: Error Resolution, P.O. Box 543000, Omaha, NE 68154
For General Correspondence: BankMobile, 105 Munson St New Haven, CT 06511
By Toll-free Telephone (866)-686-9358 (inside the US) or (414)-751-6700 (outside the US)
By Internet: www.t-mobilemoney.com
To make check processing faster, federal law permits banks to replace original checks with “substitute checks.” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states: “This is a legal copy of your check. You can use it the same way you would use the original check.” You may use a substitute check as proof of payment just like the original check.Substitute Checks and Your Rights
In the event that you receive a check back from us, some or all of the checks you receive back may be substitute checks. This notice describes the rights you have in the event that you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other law with respect to those transactions.What are my rights regarding substitute checks?
In certain cases, Federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is posted to your account (for example, if you think that we withdrew the wrong amount from your account or that we withdrew money from your account more than once for the same check). The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account.
The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. You also are entitled to interest on the amount of your refund if your account is an interest- bearing account. If your loss exceeds the amount of the substitute check, you may be able to recover additional amounts under other law.
If you use this procedure, you may receive up to $2,500 of your refund (plus interest if your account earns interest) within ten (10) business days after we received your claim and the remainder of your refund (plus interest if your account earns interest) not later than forty-five (45) calendar days after we received your claim.
We may reverse the refund (including any interest on the refund) if we later are able to demonstrate that the substitute check was correctly posted to your account. How do I make a claim for a refund?
If you believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact us at:
BankMobile Error Resolution P.O. Box 543000 Omaha, NE 68154
Tel. (866)-686-9358 (inside the US) or (414)-751-6700 (outside the US)
You must contact us within forty (40) calendar days of the date that we mailed (or otherwise delivered by a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances.
Your claim must include:
These mobile check deposit Terms and Conditions shall be an amendment to and a part of the Account Terms and Conditions and Related Disclosures and shall apply to any use of mobile check deposit (the “Service”). By using the Service, you agree to be bound by the terms and conditions contained herein.Definitions:
“You” and “your” means a person who uses the Service.
“We,” “us” and “our” refer to BankMobile a Division of Customers Bank
“Account” means your checking account or savings account with us to which you are authorized to make a deposit using via mobile check deposit, pursuant to these terms and conditions.
“Capture Device” means any device acceptable to us, as determined from time to time, that provides for the capture of images from Items and for transmission through the clearing process. At present, a Capture Device is any one of the following smart phones when powered by a cellular service provider.
|Apple® iPhone® iOS 9.3 or later||Must have at least a 3.2 megapixel rear-facing camera.|
|Android® Version 4.1 or later||Cellular or wi-fi data connection required. Carrier data rates may apply.|
“Check 21” means the Check Clearing for the 21st Century Act.
“End User License Agreement” means the agreement as set forth in Schedule A hereto governing the use of the application software you must download in order to use the Service.
“Image” means the electronic image of the front and back of an Item, in addition to other required information, as specified by us, in the format we specify.
“Image Replacement Document” or “IRD” means a substitute check, as defined in Check 21.
An “Item” is an original: check, cashier’s check, official check, U.S. Treasury check, or any other payment instrument, drawn on a financial institution within the United States and payable in U.S. currency that is payable to you. Items are deemed to be “items” under the Uniform Commercial Code and “checks” under The Expedited Funds Availability Act and Regulation CC.
“User Guide” means the application download instructions, device instructions and FAQs we provide to you on our Internet site from time to time, in addition to any help content contained within the software application that is downloaded to your Capture Device.Mobile Check Deposit:
Pursuant to these terms and conditions, you may use the Service to deposit Items to your Account by creating an Image of the Item using a Capture Device and transmitting that Image to us for deposit. You may transmit Images to us only from a Capture Device located in the United States.Hardware and Software Requirements:
It is your responsibility to obtain and maintain, at your own expense, a Capture Device. You are responsible for all costs of using the Service and operating the Capture Device, including, but not limited to telephone and internet service charges.
You agree to transmit an Image to us using only a Capture Device as we have expressly authorized for your use to transmit Images. We may, but are not required to, at our sole discretion, reject Images that you transmit to us with an unapproved Capture Device or by other means to which we have not given our consent. Any Capture Device that you use to transmit Images to us pursuant to these terms and conditions must be approved by us.
You are responsible for the security of the Capture Device, and for allowing its use only by individuals authorized by you. You agree to implement and maintain specific internal security controls to protect the Capture Device and customer information. We may require that you implement and maintain additional specific controls, and we may notify you of those controls and amend them from time to time.
You are responsible for maintaining the system’s capacity and connectivity required for use of the Service. We shall notify you of those requirements, and we may amend them from time to time.Image Quality:
You are responsible for the image quality of any Image that you transmit. Any Image transmitted to BankMobile using the Service must be legible, and the image quality must comply with the requirements established from time to time by ANSI, the Board of Governors of the Federal Reserve Board, or any other regulatory agency, clearing house or association. BankMobile reserves the right to reject any image transmitted using the Service, that it, in its sole discretion, deems to be of insufficient image quality or nonconforming with the aforementioned standards, without prior notice to you. You understand and agree that it is your responsibility to monitor whether an Image you transmit using the Service has been rejected for any reason and you agree to hold BankMobile harmless from any loss or liability you may incur due to a transmitted Image being rejected.
Each Image must include the front and back of the Item, and the following information must be clearly readable: amount, payee name, drawer signature, date, check number, account number, routing and transit number, MICR (Magnetic Ink Character Recognition) line, and the following restrictive endorsement written on the check: “For remote deposit only.”Processing Images:
You authorize us to process any Image that you send us or convert an Image to an Image Replacement Document. You authorize us to handle the Image or IRD.Limits:
We reserve the right to impose limits on the amount(s) and/or number of deposits that you transmit using the Service and to modify such limits from time to time. If you attempt to initiate a deposit in excess of these limits, we may, at our sole discretion, reject your deposit. If we permit you to make a deposit in excess of these limits, such deposit will still be subject to these terms and conditions, and we will not be obligated to allow such a deposit at other times. In order to use the Service your account must be active, funded, and your identity verified. Daily deposit limits vary and are subject to change. The daily deposit limit for deposits that you transmit using the Service is $3,000.
Deposit of other items; deposits when Service not available:You agree that you will not use the Service to deposit anything not meeting the definition of an Item. If you use the Service to transmit anything that is not an Item, or if for any reason we are not able to recognize what you have deposited using the Service as an Item, we may reject it without prior notice to you. You agree to make such deposits through other channels that we offer. You further agree to use such other channels when the Service may not be available.
If your check or money order deposits exceed the limits listed above or if the Service is unavailable, you may complete the deposit slip provided in the App and on the Website and send it, along with your check(s) and/or money order(s), to the address listed on the deposit slip.Returned Items:
You are solely responsible for any Item for which you have been given provisional credit, and any such Item that is returned or rejected may be charged to your Account. You acknowledge that all credits received for deposits made through the Service are provisional, subject to verification and final settlement. Any Item that we return to you will be returned in the form of an Image or an IRD.Handling of Transmitted Items:
You agree not to allow an Item to be deposited or presented for payment more than once, to the extent that it could result in the payment of the Item more than once. You will not allow the transmission of an Image of an Item that has already been presented to us or to any bank by any other means. You will not allow transmission of an Image of an Item that has already been transmitted through the Service. If an Image of an Item has been transmitted to us or to any other financial services company or bank, you will not allow the Item to be subsequently presented by any other means. If any Item is presented or deposited more than once, whether by Image or by any other means, we may, at our discretion, reject it or return it and charge it against your Account without prior notice to you.
For any Image which you have transmitted, you shall be responsible for preventing the transmission of another Image of the Item or presentment of the Item by any other means. You agree to retain the Item until it has been credited to your Account, and thereafter to either destroy any Item of which you have transmitted an Image, or to otherwise render it incapable of transmission or presentment.Errors:
You agree to notify BankMobile of any suspected errors regarding Items deposited through the Service immediately, but in no event later than 60 days after the applicable BankMobile Account statement is made available. Unless you notify BankMobile within 60 days, such statement regarding all deposits made through the Service shall be deemed correct.Cooperation with Investigations:
You agree to cooperate with us in the investigation of unusual transactions, poor quality transmissions, and resolution of customer claims, including by providing, upon request and without further cost, any originals or copies of Items in your possession and your records relating to Items and transmissions.Payment Processing: Item Processing
The manner in which the items are cleared, presented for payment, and collected shall be in BankMobile’s sole discretion subject to the Terms and Conditions and Related Disclosures governing your Account.Transmission of Items
The Images you send us are not considered received by us until you receive a message from us acknowledging that we have accepted your deposit. However, the confirmation that we send you does not mean that the transmission was complete or error free. We are not responsible for Images we do not receive or that are dropped during transmission. We reserve the right to reject any Image transmitted through the Service, at our sole discretion, without liability to you.Funds Availability
Funds deposited using the Service will be available after BankMobile receives payment for the funds submitted. BankMobile may make such funds available sooner, at its sole discretion, based on factors such as the length of your relationship with us, transaction and experience information, account history and such other factors as BankMobile, in its sole discretion, deems relevant.Representations and Warranties:
You make the following representations and warranties to us:
In addition to the indemnifications and limitations on liability contained in the Account Terms and Conditions and Related Disclosures, you hereby agree to indemnify and hold us harmless for any claim, cost, loss or damage caused directly or indirectly by your failure to comply with these terms and conditions or by your breach of any representation or warranty contained herein.
BANKMOBILE AND CUSTOMERS BANK SHALL NOT BE LIABLE FOR ANY DAMAGES OTHER THAN THOSE CAUSED SOLELY AND DIRECTLY BY ITS GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, AND ITS LIABILITY SHALL IN NO EVENT EXCEED THE LESSER OF YOUR ACTUAL DAMAGES OR THE TOTAL IN FEES YOU PAID FOR THE USE OF THE SERVICE DURING THE SIX MONTH PERIOD PRIOR TO THE SUPPOSED ACT OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. BANKMOBILE SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. YOU ACKNOWLEDGE THAT THE SERVICE IS PROVIDED BY BANKMOBILE ON AN “AS IS” BASIS, AND THAT YOU USE IT AT YOUR SOLE RISK. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS AND CONDITIONS, BANKMOBILE MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, AS TO THE SERVICE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.Intellectual Property:
These terms and conditions do not transfer to you any ownership or proprietary rights in the Service, the Capture Device or any associated software or any part thereof. We or our agents retain all intellectual property rights, title and interest in and to the Service, Capture Device and any associated software.
Neither you nor any user you authorize will (a) sell, lease, distribute, license or sublicense the Service; (b) modify, change, alter, translate, create derivative works from, reverse engineer, disassemble or decompile the Service or any part of it in any way for any reason; (c) provide, disclose, divulge or make available to or permit use of the Service by any third party; (d) copy or reproduce all or any part of the Service; or (e) interfere, or attempt to interfere, with the Service in any way.Termination:
We may terminate or suspend the Service, or your use of the Service, at any time and for any reason, at our sole discretion.Amendment:
We may change these terms and conditions at any time. We may add new terms and conditions and we may delete or amend existing terms and conditions. We generally send you advance notice of the change. If a change is favorable to you, however, we may make the change at any time without advance notice. If you do not agree with the change you may discontinue using the Service. However, if you continue to use the Service, you shall be deemed to have accepted and agreed to the change(s).Governing Law:
These Terms and Conditions, and your rights and our obligations thereunder, are governed by and interpreted according to federal law and the law of the State of Connecticut. If state and federal law are inconsistent, or if the state law is preempted by the federal law, federal law shall govern.
Apple and iPhone are registered trademarks of Apple Inc.Schedule A End User License Agreement
BankMobile a Division of Customers Bank (“Application Provider”) is willing to license the mobile check deposit Application (“Application”), to you ONLY IF YOU ACCEPT ALL OF THE TERMS IN THIS END USER LICENSE AGREEMENT (“License”). Application Provider is not willing to make the Application Provider available under any other terms or subject to any conditions.
BEFORE YOU AGREE TO THESE TERMS, CAREFULLY READ THE TERMS AND CONDITIONS OF THIS LICENSE. BY AGREEING TO THESE TERMS YOU ARE (1) REPRESENTING THAT YOU ARE OVER THE AGE OF 18 AND HAVE THE CAPACITY AND AUTHORITY TO BIND YOURSELF TO THE TERMS OF THIS LICENSE AND (2) CONSENTING TO BE BOUND BY THIS LICENSE. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS LICENSE, OR DO NOT REPRESENT THE FOREGOING, DO NOT INDICATE YOUR AGREEMENT, IN WHICH CASE YOU WILL NOT AND MAY NOT RECEIVE, INSTALL OR USE THE APPLICATION. Any use of the Application other than pursuant to the terms of this License is a violation of U.S. and international copyright laws and conventions.Grant of License:
Application Provider hereby grants you a limited, non-exclusive, non-transferable license to install the Application on your mobile device for your personal use. You may not (and shall not permit any third party to): (i) copy (except as expressly permitted by this License), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Application, any updates, or any part thereof; (ii) rent, lease, lend, sell, redistribute or sublicense the Application; or (iii) otherwise exercise any other right to the Application not expressly granted in this License. The terms of this License will govern any upgrades provided by Application Provider that replace and/or supplement the original Application.Ownership of Application:
This License does not convey to you an interest in or to the Application, but only a limited right of use revocable in accordance with the terms of this License. The Application is NOT sold to you, and all rights not expressly granted herein are reserved to Application Provider and its licensors. Application Provider and its licensors own all right, title and interest in and to the Application. No license or other right in or to the Application is granted to you except for the rights specifically set forth in this License. You hereby agree to abide by United States copyright law and all other applicable laws of the United States and other nations and by any applicable international treaties.Consent to Use of Data:
You agree that Application Provider may collect and use technical data and related information, including but not limited to technical information about your device, system and application software and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to the Application. Application Provider may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you.Termination:
This License is valid until terminated by you or Application Provider. Application Provider may terminate the License at any time or for any reason. Your rights under this License will terminate immediately if you breach any term of this License. Upon termination of this License, you shall immediately cease all use of the Application and destroy all copies, full or partial, of the Application.No Warranty:
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE APPLICATION IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APPLICATION AND ANY SERVICES PERFORMED OR PROVIDED BY THE APPLICATION (“SERVICES”) ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND APPLICATION PROVIDER HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE APPLICATION AND ANY SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. APPLICATION PROVIDER DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE APPLICATION, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE APPLICATION WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE APPLICATION OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE APPLICATION OR SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY APPLICATION PROVIDER OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE APPLICATION OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COSTOF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.Limitation of Liability:
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL APPLICATION PROVIDER BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF APPLICATION PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.Export Controls:
You may not use or otherwise export or re-export the Application except as authorized by United States law and the laws of the jurisdiction in which the Application was obtained. In particular, but without limitation, the Application may not be exported or re-exported (a) into any U.S. embargoed countries or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. By using the Application, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture or production of nuclear, missiles, or chemical or biological weapons.U.S. Government End Users:
The Application is a “commercial item,” as that term is defined in 48 C.F.R. 2.101 (Oct. 1995), consisting of “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. 12.212 (Sept. 1995). Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4 (June 1995), all U.S. Government End Users acquire the Application with only those rights set forth herein.Governing Law:
The laws of the State of Connecticut, excluding its conflicts of law rules, govern this License and your use of the Application. Your use of the Application may also be subject to other local, state, national or international laws.
Perks is a program that enables accountholders who enroll in the program to qualify to receive additional benefits and promotions through their T-Mobile MONEY accounts. Partnerships and other legal entities are not eligible to participate in perks. This document supplements the Account Terms and Conditions and Related Disclosures that govern the use of your T-Mobile MONEY Checking Account (“Account”) issued by BankMobile a Division of Customers Bank. Review and keep this document. From time to time, we may change these perks program terms and conditions. When any change is made to the Perks program terms and conditions, we will post revisions at this website and on the T-Mobile MONEY application. It is your responsibility to review these perks program terms and conditions to be aware of any changes.General Terms
Accounts held at Customers Bank, Member FDIC and Equal Housing Lender
T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG.
The T-Mobile MONEY™ Debit Mastercard® is issued by Customers Bank pursuant to license from Mastercard International Incorporated.
The card is administered by BankMobile a Division of Customers Bank.
© 2019 BankMobile a Division of Customers Bank. All Rights Reserved.
Mastercard is a registered trademark of Mastercard International Incorporated.
All other names and logos are owned by their respective owners.
BankMobile a Division of Customers Bank is located at: 115 Munson Street, New Haven, CT 06511.