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What types of identification are acceptable for use when applying for a T-Mobile MONEY account?

You can use a valid US Driver's License, State ID, US Passport or US Military ID as a form of identification.

Does T-Mobile MONEY rebate ATM fees?

If you use an out-of-network ATM, we won’t charge you, but the ATM owner probably will, and we aren't able to rebate those fees. 

We do have over 55,000 no-fee ATMs worldwide through the Allpoint® Network, and you can easily find one here. 

 

How do I sign up for T-Mobile MONEY?

You can sign up for T-Mobile MONEY using the T-Mobile MONEY mobile app or web app. 

To sign up via the mobile app, download T-Mobile MONEY from the Apple App Store or Google Play Store. Once installed, open the T-Mobile MONEY app and follow the instructions to open an account. 

To sign up via the web app, visit https://join.t-mobilemoney.com and follow the instructions to open an account. 

T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

T-Mobile is a business, right? How do you make money if you don't charge fees?

This is all handled between T-Mobile, merchants, and BankMobile, a division of Customers Bank (the issuing bank). We expect to see revenues from merchant transaction fees when a customer pays with their T-Mobile MONEY Mastercard® debit card. Over time, we expect to see additional operational benefits in our core business in increased customer retention and reductions in payment expenses.

What is T-Mobile MONEY's FDIC certificate number?

You’ll find us under “Customers Bank” whose FDIC certificate number is 34444. T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

Does T-Mobile MONEY run a credit check or help build my credit score?

T-Mobile MONEY does not run a credit check on new customers. Failing to maintain your account, including but not limited to keeping a negative balance, repeated overdrafts, and other factors could impact your credit score negatively. Under the guidelines of the PATRIOT Act, all banks are required to verify the identity of new customers. To comply, BankMobile, a division of Customers Bank, may request certain personally identifying information (PII) including but not limited to, validating your name, address, date of birth and SSN.

T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

Is there an Spanish/Espanol version of T-Mobile MONEY?

You can reach a Spanish-speaking T-Mobile MONEY Expert 24/7 at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700.

Does T-Mobile MONEY offer a savings account?

While we do not offer a savings account at this time, the T-Mobile MONEY Checking account has a high interest rate that can help you save more than you would with a traditional savings account. Learn more!

Are there really no fees charged by T-Mobile MONEY?

Yes! There's no monthly fees, no overdraft fees, no transfer fees, no late payment fees, no fees at 55,000+ in-network Allpoint® ATMs worldwide, no T-Mobile MONEY out-of-network fees—all with no minimum balance requirements. 

Customers may incur fees from ATM providers when using out-of-network ATMs or international ATMs and from Mastercard® when making foreign transactions. 

Is it possible to sign up for a T-Mobile MONEY account if you don't have a device that will support the mobile app?

Absolutely! Visit https://join.t-mobilemoney.com to sign up and use T-Mobile MONEY. Our web app has the same signup functionality as the mobile app. However, you will need a phone capable of receiving SMS text messages to complete the T-Mobile MONEY account signup process. During this process, we will send a one-time password confirmation to your phone, which you will need to respond to.

Why doesn't T-Mobile provide T-Mobile MONEY banking support in its stores?

We have partnered with BankMobile, a division of Customers Bank - a leading digital bank, for all banking services including customer support. A distinct banking customer service team of T-Mobile MONEY Specialists, managed by our partner, will handle all T-Mobile MONEY account inquiries except for user ID and password-related inquiries, which can be handled by T-Mobile Care.

T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.