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Can I open multiple accounts with T-Mobile MONEY?

Multiple accounts are currently unavailable. Only one account may be opened per person.

What types of identification are acceptable for use when applying for a T-Mobile MONEY account?

You can use a valid US Driver's License, State ID, US Passport or US Military ID as a form of identification.

How do I sign up for T-Mobile MONEY?

You can sign up for T-Mobile MONEY using the T-Mobile MONEY mobile app or web app. 

To sign up via the mobile app, download T-Mobile MONEY from the Apple App Store or Google Play Store. Once installed, open the T-Mobile MONEY app and follow the instructions to open an account. 

To sign up via the web app, visit https://join.t-mobilemoney.com and follow the instructions to open an account. 

T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

Can residents of Puerto Rico open an account?

No, unfortunately we cannot offer T-Mobile MONEY accounts to residents of Puerto Rico.

How can I contact T-Mobile MONEY?

You can call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

Can anyone sign up for a T-Mobile MONEY account?

As long as you meet the requirements, you can sign up for a T-Mobile MONEY account! 

To sign up for an account you must:

—Be 18 years of age or older

—Have a US government-issued ID or state-issued driver's license/ID

—Have a Social Security Number

—Have a US street address within the continental US

To sign up via the mobile app, download T-Mobile MONEY from the Apple App Store or Google Play Store. Once installed, open the T-Mobile MONEY app and follow the instructions to open an account. 

To sign up via the web app, visit https://join.t-mobilemoney.com and follow the instructions to open an account. 

T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

Does T-Mobile MONEY run a credit check or help build my credit score?

T-Mobile MONEY does not run a credit check on new customers. Failing to maintain your account, including but not limited to keeping a negative balance, repeated overdrafts, and other factors could impact your credit score negatively. Under the guidelines of the PATRIOT Act, all banks are required to verify the identity of new customers. To comply, BankMobile, a division of Customers Bank, may request certain personally identifying information (PII) including but not limited to, validating your name, address, date of birth and SSN.

T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

Can I open a joint account with T-Mobile MONEY?

Joint accounts are currently unavailable. Only one account may be opened per person.

Will you offer small business accounts?

We don't currently offer small business accounts.

Does T-Mobile MONEY offer a savings account?

While we do not offer a savings account at this time, the T-Mobile MONEY Checking account has a high interest rate that can help you save more than you would with a traditional savings account. Learn more!

What are your hours of operation and what holidays will you be closed?

You can access your account 24/7, 365 days a year. T-Mobile MONEY Specialists are available any day of the year at 866-686-9358 or **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. We process transactions on business days, which are every Monday through Friday*, excluding Federal Reserve holidays.

*Please see processing cut off times for specific features, such as mobile check deposit or external transfers.

Is it possible to sign up for a T-Mobile MONEY account if you don't have a device that will support the mobile app?

Absolutely! Visit https://join.t-mobilemoney.com to sign up and use T-Mobile MONEY. Our web app has the same signup functionality as the mobile app. However, you will need a phone capable of receiving SMS text messages to complete the T-Mobile MONEY account signup process. During this process, we will send a one-time password confirmation to your phone, which you will need to respond to.

Why doesn't T-Mobile provide T-Mobile MONEY banking support in its stores?

We have partnered with BankMobile, a division of Customers Bank - a leading digital bank, for all banking services including customer support. A distinct banking customer service team of T-Mobile MONEY Specialists, managed by our partner, will handle all T-Mobile MONEY account inquiries except for user ID and password-related inquiries, which can be handled by T-Mobile Care.

T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.