• Is it safe to use payment machines that do not accept an EMV chip?

    FAQ

    Swipe terminals can be risker than EMV chip terminals. We recommend that you select "debit" and use your PIN in swipe-only situations, which is a safer authentication process than swiping and signing. 

  • Are T-Mobile MONEY accounts FDIC-insured?

    FAQ

    Yes. T-Mobile MONEY accounts are FDIC-insured up to $250,000 through our banking partner, BankMobile, a division of Customers Bank. Member FDIC.

  • Are there really no fees charged by T-Mobile MONEY?

    FAQ

    Yes! There's no monthly fees, no overdraft fees, no transfer fees, no late payment fees, no fees at 55,000+ in-network Allpoint® ATMs worldwide, no T-Mobile MONEY out-of-network fees—all with no minimum balance requirements. 

    Customers may incur fees from ATM providers when using out-of-network ATMs or international ATMs and from Mastercard® when making foreign transactions. 

  • Can I use my T-Mobile MONEY card while traveling internationally?

    FAQ

    Yes, you can use your T-Mobile MONEY debit card outside of the United States wherever Mastercard® is accepted. 

    Customers will not incur fees at 55,000+ in-network Allpoint® ATMs worldwide. However, customers may incur fees from ATM providers when using out-of-network ATMs or international ATMs and from Mastercard® when making foreign transactions. 

    For assistance, please call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer, and let them know when and where you'll be traveling. If you're calling from outside of the United States, please dial 414-751-6700. 

  • Does T-Mobile MONEY rebate ATM fees?

    FAQ

    If you use an out-of-network ATM, we won’t charge you, but the ATM owner probably will, and we aren't able to rebate those fees. 

    We do have over 55,000 no-fee ATMs worldwide through the Allpoint® Network, and you can easily find one here. 

     

  • How secure is the T-Mobile MONEY app and website?

    FAQ

    In short, VERY secure. Security is T-Mobile MONEY's top priority. We use both state-of-the art technology and best practices to protect your information and account. Both the T-Mobile MONEY mobile app and web app, as well as the T-Mobile MONEY website, have built-in security measures such as strong login/password authentication and encryption technology for all communications.

    Here are some of the features that T-Mobile MONEY provides to help secure our customers’ personal information and money:

    T-Mobile MONEY accounts are FDIC-insured up to $250,000 through our financial partner, BankMobile, a division of Customers Bank, Member FDIC.

    Customers can turn their debit card off at any time in the app if their card is lost or stolen, and can turn it back on at their convenience. 

    Biometrics (retinal scanning, fingerprint reading, facial scanning) can be used to log in to the mobile app if that functionality is enabled on their mobile device. 

    When customers use their T-Mobile MONEY debit card, they're protected when fraud occurs with Zero Liability Protection from Mastercard® (see terms and conditions). 

  • Will I get charged for using an ATM that isn't Allpoint?

    FAQ

    ATMs outside of the Allpoint Network will charge varied fees. T-Mobile MONEY will not charge you a fee, but ATM owners may charge a fee based on location and bank provider. You can find one of the over 55,000 no-fee ATMs worldwide in the Allpoint ATM Network here.

  • Are international ATMs free?

    FAQ

    T-Mobile MONEY will not charge a fee, but international ATM owners may charge their own fees along with the network, like Mastercard® or Visa, who may add additional charges for currency conversion.

    We do have over 55,000 no-fee ATMs worldwide through the Allpoint® Network, and you can easily find one here

  • Are T-Mobile MONEY debit cards associated with Mastercard® or Visa?

    FAQ

    T-Mobile MONEY debit cards are associated with Mastercard®. They are issued by BankMobile, a division of Customers Bank, pursuant to license from Mastercard International Incorporated. The card is administered by Customers Bank.

  • Can anyone sign up for a T-Mobile MONEY account?

    FAQ

    As long as you meet the requirements, you can sign up for a T-Mobile MONEY account! 

    To sign up for an account you must:

    —Be 18 years of age or older

    —Have a US government-issued ID or state-issued driver's license/ID

    —Have a Social Security Number

    —Have a US street address within the continental US

    To sign up via the mobile app, download T-Mobile MONEY from the Apple App Store or Google Play Store. Once installed, open the T-Mobile MONEY app and follow the instructions to open an account. 

    To sign up via the web app, visit https://join.t-mobilemoney.com and follow the instructions to open an account. 

    T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

  • Can I link foreign bank accounts to T-Mobile MONEY?

    FAQ

    No, you can only link US-based bank accounts, which have a US ABA routing number, to T-Mobile MONEY. 

  • Can I open a joint account with T-Mobile MONEY?

    FAQ

    Joint accounts are currently unavailable. Only one account may be opened per person.

  • Can I open multiple accounts with T-Mobile MONEY?

    FAQ

    Multiple accounts are currently unavailable. Only one account may be opened per person.

  • Does earning interest with T-Mobile MONEY have an effect on my taxes, and will I be sent a 1099 form?

    FAQ

    Yes, all customers who earn $10 or more in interest will be sent a 1099-INT form. We will send you all of the tax forms you'll need by the end of January.

  • Does T-Mobile MONEY offer a savings account?

    FAQ

    While we do not offer a savings account at this time, the T-Mobile MONEY Checking account has a high interest rate that can help you save more than you would with a traditional savings account. Learn more!

  • Does T-Mobile MONEY run a credit check or help build my credit score?

    FAQ

    T-Mobile MONEY does not run a credit check on new customers. Failing to maintain your account, including but not limited to keeping a negative balance, repeated overdrafts, and other factors could impact your credit score negatively. Under the guidelines of the PATRIOT Act, all banks are required to verify the identity of new customers. To comply, BankMobile, a division of Customers Bank, may request certain personally identifying information (PII) including but not limited to, validating your name, address, date of birth and SSN.

    T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

  • How can I contact T-Mobile MONEY?

    FAQ

    You can call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

  • How do I activate my T-Mobile MONEY debit card?

    FAQ

    Once you receive your T-Mobile MONEY debit card in the mail, you will need to activate it using your T-Mobile MONEY mobile app or web app before you can start using it at an ATM or to make a purchase. To activate your card, simply log into T-Mobile MONEY, go to "My card" and follow the prompts—it's that easy. 

  • How do I find a free ATM?

    FAQ

    We have over 55,000 no-fee ATMs worldwide through the Allpoint® Network, and you can easily find one here

    Please note that if you use an out-of-network ATM (an ATM not in the Allpoint Network), we won’t charge you, but the ATM owner probably will, and we aren't able to rebate those fees. 

  • How do I see my account statements?

    FAQ

    Your account statements are available in your T-Mobile MONEY app under ‘More’, then select ‘Statements and documents.’

  • How do I sign up for direct deposit?

    FAQ

    Easy! Just go to 'Add money' in your app to begin the process. We've teamed up with an industry leader to make direct depositing your paycheck into your T-Mobile MONEY account fast and hassle-free. Learn more about our easy direct deposit setup.

    You can also go straight to your HR department, and use the process that they currently have in place by providing them with your routing number and account number. 

  • How do I sign up for T-Mobile MONEY?

    FAQ

    You can sign up for T-Mobile MONEY using the T-Mobile MONEY mobile app or web app. 

    To sign up via the mobile app, download T-Mobile MONEY from the Apple App Store or Google Play Store. Once installed, open the T-Mobile MONEY app and follow the instructions to open an account. 

    To sign up via the web app, visit https://join.t-mobilemoney.com and follow the instructions to open an account. 

    T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

  • How do I perform a stop payment on a check or report a missing check?

    FAQ

    To perform a stop payment on a check or to report a missing check, please call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

    T-Mobile MONEY does not charge a fee for stopping a check payment or reporting a missing check.

  • Can I do a mobile check deposit using T-Mobile MONEY?

    FAQ

    Yes! You can do a mobile check deposit by using the T-Mobile MONEY mobile app. Mobile check deposit is not available in the T-Mobile MONEY web app, so you'll need to download the T-Mobile MONEY mobile app from the Apple App Store or Google Play Store to use this feature. 

    Once installed, log into the mobile app using your T-Mobile MONEY credentials, go to 'Add money', select 'Deposit check', and we'll guide you through the process from there. The max deposit amount for a mobile check deposit is $3,000. 

    If you'd like to make a deposit over $3,000, head over to the 'More' area of your app, select 'Statements and documents', select 'Documents' and select 'Deposit Slip'. Follow the instructions on the Deposit Slip to complete, print and mail us your deposit. 

  • How does T-Mobile MONEY protect my identity and my account?

    FAQ

    T-Mobile MONEY has several features to help secure our customers’ personal information and money. 

    Customers can turn their debit card off at any time in the app if their card is lost or stolen, and can turn it back on at their convenience. 

    Biometrics (retinal scanning, fingerprint reading, facial scanning) can be used to log in to the mobile app if that functionality is enabled on their mobile device. 

    When customers use their T-Mobile MONEY debit card, they're protected when fraud occurs with Zero Liability Protection from Mastercard® (see terms and conditions). 

    And T-Mobile MONEY accounts are FDIC-insured up to $250,000 through our financial partner, BankMobile, a division of Customers Bank, Member FDIC.

  • How often should I change my password?

    FAQ

    Passwords may be changed every 30-90 days. 

    The general rule is to create a strong password. Passwords that have more than the 6-character minimum (passwords with 6 characters are not considered strong, 8-10 characters are considered good, and with 14 characters are considered best practice - the longer the password, the better); a mix of letters (upper and lower case), numbers, and special symbols with no ties to your personal information or that aren't used elsewhere (using the same password for multiple sites puts you at risk).

    As a reminder, your T-Mobile ID is linked with your data plan, so you should never share your login credentials, including your password and email/T-Mobile wirelesss phone number combination, with another individual.

  • How secure is my money with T-Mobile MONEY?

    FAQ

    T-Mobile MONEY has several features to help secure our customers’ money. 

    T-Mobile MONEY accounts are FDIC-insured up to $250,000 through our financial partner, BankMobile, a division of Customers Bank, Member FDIC.

    Customers can turn their debit card off at any time in the app if their card is lost or stolen, and can turn it back on at their convenience. 

    Biometrics (retinal scanning, fingerprint reading, facial scanning) can be used to log in to the mobile app if that functionality is enabled on their mobile device. 

    When customers use their T-Mobile MONEY debit card, they're protected when fraud occurs with Zero Liability Protection from Mastercard® (see terms and conditions). 

  • I lost my debit card, what do I do?

    FAQ

    To quickly report your card as lost within the T-Mobile MONEY mobile app or web app: 

    1. Select 'My card' on the Home screen

    2. Select 'Report as lost, stolen, or damaged'

    3. Select 'I lost my card' and then follow the prompts

    If you're unable to find your card, you may order a free replacement card in your mobile app or web app.

  • I suspect fraudulent activity on my account, what do I do?

    FAQ

    Don't worry, you're protected when fraud occurs with Zero Liability Protection from Mastercard® (see terms and conditions). Please call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. We're here to help you 24 hours a day, 7 days a week! 

  • I'm taking a trip outside the US, how do I make sure my T-Mobile MONEY debit card will work?

    FAQ

    To let us know when and where you'll be traveling, please call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

    Additional vendor and network limitations may apply.

  • My purse/wallet was stolen, and my T-Mobile MONEY debit card was in it. What do I need to do?

    FAQ

    Log in to your T-Mobile MONEY mobile or web app to disable your card:

    1. Go to 'My card' 

    2. Select 'Report as lost, stolen, or damaged'

    3. Select 'My card was stolen.' to permanently disable your card and get a new one

    For further assistance, please contact a T-Mobile MONEY Specialist at 866-686-9358 or **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

    We do not charge a fee for getting a new debit card, no matter the reason! 

  • T-Mobile is a business, right? How do you make money if you don't charge fees?

    FAQ

    This is all handled between T-Mobile, merchants, and BankMobile, a division of Customers Bank (the issuing bank). We expect to see revenues from merchant transaction fees when a customer pays with their T-Mobile MONEY Mastercard® debit card. Over time, we expect to see additional operational benefits in our core business in increased customer retention and reductions in payment expenses.

  • What are your hours of operation and what holidays will you be closed?

    FAQ

    You can access your account 24/7, 365 days a year. T-Mobile MONEY Specialists are available any day of the year at 866-686-9358 or **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. We process transactions on business days, which are every Monday through Friday*, excluding Federal Reserve holidays.

    *Please see processing cut off times for specific features, such as mobile check deposit or external transfers.

  • What can I do if I see an unauthorized or fraudulent charge on my account?

    FAQ

    First, log in to your T-Mobile MONEY app to quickly disable your physical and virtual card by going to 'My card', tapping the card status switch next to 'Card status', and following the prompts. 

    Then, immediately call a T-Mobile MONEY Specialist to report the suspicious activity at 866-686-9358 or **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

  • What do I do if my PIN does not work?

    FAQ

    If your PIN isn't working, you can change it in your T-Mobile MONEY app by logging in and following these steps:

    1. Go to 'More'

    2. Select 'My settings'

    3. Select 'Security settings'

    4. Tap 'Change debit card PIN' 

    5. Answer the security question and hit 'Next'

    6. Set a new PIN by following the prompts. When you've successfully changed your PIN, you will get a 'PIN updated' message.

    If you can't remember the answer to your security question when going through the process above, please call a T-Mobile MONEY Specialist anytime at 866-686-9358 or **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

  • What is T-Mobile MONEY's FDIC certificate number?

    FAQ

    You’ll find us under “Customers Bank” whose FDIC certificate number is 34444. T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

  • What should I do about lost checks?

    FAQ

    To report a lost check or to perform a stop payment on a check, please call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

    T-Mobile MONEY does not charge a fee for reporting a lost check or stopping a check payment.

  • What should I do if I'm traveling and my T-Mobile MONEY debit card is declining?

    FAQ

    Please call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

  • What types of identification are acceptable for use when applying for a T-Mobile MONEY account?

    FAQ

    You can use a valid US Driver's License, State ID, US Passport or US Military ID as a form of identification.

  • Who do I call if my T-Mobile MONEY debit card is declining?

    FAQ

    Please call a T-Mobile MONEY Expert anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

  • Why doesn't T-Mobile provide T-Mobile MONEY banking support in its stores?

    FAQ

    We have partnered with BankMobile, a division of Customers Bank - a leading digital bank, for all banking services including customer support. A distinct banking customer service team of T-Mobile MONEY Specialists, managed by our partner, will handle all T-Mobile MONEY account inquiries except for user ID and password-related inquiries, which can be handled by T-Mobile Care.

    T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

  • Why was my T-Mobile MONEY account closed?

    FAQ

    Accounts can be closed for a variety of reasons, including multiple overdrafts or possible fraudulent transactions.  For more information, please call a T-Mobile MONEY Expert anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

  • Will you offer small business accounts?

    FAQ

    We don't currently offer small business accounts.

  • Will your interest rate ever change, and how will I be notified?

    FAQ

    Interest rates may change over time. We'll make sure you're notified in advance of key changes to your account, including your interest rate and annual percentage yield (APY). 

  • How do I send money to a friend or family member from my T-Mobile MONEY account?

    FAQ

    It's easy! Log into social payment (P2P) services like PayPal, Venmo, Facebook Messenger, Google Pay, etc. Then, depending on what the payment service requires, enter either your T-Mobile MONEY account number and routing number or T-Mobile MONEY debit card information.

  • How do I qualify for interest?

    FAQ

    All customers earn 1.00% Annual Percentage Yield (APY).* Customers with a qualifying T-Mobile wireless plan who register for perks and deposit at least $200 a month earn 4.00% APY on balances up to $3,000 and 1.00% APY on balances over $3,000. Learn more here. 

    To see what you're eligible for, go to "My perks" in your T-Mobile MONEY app. 

    * How APY works and what it means for you: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking account each calendar month when: 1) you are enrolled in a qualifying T-Mobile wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) you have deposited at least $200 in qualifying deposits to your Checking account within the current calendar month. Promotional deposits and refunds are not eligible toward the $200 in deposits. If you meet this deposit requirement in a given month we will pay you this benefit in the subsequent month as an added value provided all other requirements are met. This added value is subject to change. Balances above $3,000 in the Checking account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking account balances for any month(s) in which they do not meet the requirements listed above. APYs are accurate as of 11/1/18, but may change at any time at our discretion. Fees may reduce earnings. For more information, see Account Disclosures / Terms and Conditions

  • How does T-Mobile MONEY use my personal information? What is your personal data policy?

    FAQ

    T-Mobile MONEY respect the privacy of our customers, you can find a detailed description of how your personal  information and personal data could be used in our Privacy Policy.

  • What do I do if I forgot my username?

    FAQ

    As a reminder, your username is an email address or T-Mobile wireless phone number you used to sign up for a T-Mobile MONEY account. If you've forgotten your username, select 'Forgot username/password' at the bottom of the login screen. Submit your email, and you will be sent a link. 

    If you need further assistance, please call a T-Mobile MONEY Specialist at 866-686-9358 or **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

  • What happens if I don't pay back my Got Your Back overdraft protection?

    FAQ

    If you're unable to pay us back within 30 days from the date your account went negative, you will lose Got Your Back* overdraft protection. You need to add money to your account to get it above $0.

    To see if you're eligible for Got Your Back overdraft protection, log in to the T-Mobile MONEY app and select 'My perks'. 

    * Available to T-Mobile wireless customers with a line on an eligible postpaid plan only. The T-Mobile postpaid customer must make $200 in customer-initiated deposits in a single month into their T-Mobile MONEY Checking account. The $200 can be either done as one deposit or in multiple deposits during a calendar month. Credits that are from promotional signup bonuses, refunds/returns, or T-Mobile store credits will not count as qualifying deposits. See Got Your Back Overdraft Protection Agreement.

  • What if I'm locked out of my account?

    FAQ

    To unlock your account, select the 'Forgot username/password' link at the bottom of the login screen. Submit your username in the prompt and you will then be sent an email with a link to reset your password and unlock your account. 

    If you need further assistance, please call a T-Mobile MONEY Expert at 866-686-9358 or **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

  • What is Got Your Back overdraft protection and how do I qualify?

    FAQ

    Got Your Back* (GYB) is our way of having your back when you go over your account balance. Here's how it works: qualifying T-Mobile wireless customers who register for perks and make a one-time deposit of $200 during the calendar month to their checking account receive up to $50 of spending in overdrafts with no fees.

    Got Your Back (GYB) is not available for cash advances and ATM cash withdrawals. 

    To see if you're eligible for Got Your Back overdraft protection, log in to the T-Mobile MONEY app and select 'My perks'. 

    * Available to T-Mobile wireless customers with a line on an eligible postpaid plan only. The T-Mobile postpaid customer must make $200 in customer-initiated deposits in a single month into their T-Mobile MONEY Checking account. The $200 can be either done as one deposit or in multiple deposits during a calendar month. Credits that are from promotional signup bonuses, refunds/returns, or T-Mobile store credits will not count as qualifying deposits. See Got Your Back Overdraft Protection Agreement.

  • What is T-Mobile MONEY's routing number?

    FAQ

    Our routing number is 067092886, and you can easily find your T-Mobile MONEY account number by hitting the circle icon with the ellipses (…) on the Home screen in your T-Mobile MONEY app.

  • Is it possible to sign up for a T-Mobile MONEY account if you don't have a device that will support the mobile app?

    FAQ

    Absolutely! Visit https://join.t-mobilemoney.com to sign up and use T-Mobile MONEY. Our web app has the same signup functionality as the mobile app. However, you will need a phone capable of receiving SMS text messages to complete the T-Mobile MONEY account signup process. During this process, we will send a one-time password confirmation to your phone, which you will need to respond to.

  • Do I have to deposit $200 each month to earn 1.00% APY?

    FAQ

    All customers earn 1.00% Annual Percentage Yield (APY)* on all balances regardless of their deposit activity.  Qualifying T-Mobile wireless customers who register for perks and deposit at least $200 a month earn 4.00.% APY on balances up to $3,000 and 1.00% APY on balances over $3,000.

    * How APY works and what it means for you: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking account each calendar month when: 1) you are enrolled in a qualifying T-Mobile wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) you have deposited at least $200 in qualifying deposits to your Checking account within the current calendar month. Promotional deposits and refunds are not eligible toward the $200 in deposits. If you meet this deposit requirement in a given month we will pay you this benefit in the subsequent month as an added value provided all other requirements are met. This added value is subject to change. Balances above $3,000 in the Checking account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking account balances for any month(s) in which they do not meet the requirements listed above. APYs are accurate as of 11/1/18, but may change at any time at our discretion. Fees may reduce earnings. For more information, see Account Disclosures / Terms and Conditions.

  • If I cancel my T-Mobile wireless service, can I keep my T-Mobile MONEY account?

    FAQ

    Yes, you can keep your T-Mobile MONEY account.  

    However, only eligible T-Mobile wireless customers can unlock additional benefits like 4.00% Annual Percentage Yield (APY)*, Got Your Back** overdraft protection and more.

    Learn more about 4% APY* and Got Your Back**.

    To see what you're eligible for, log in to your T-Mobile MONEY app and then go to 'My perks'.

    * How APY works and what it means for you: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking account each calendar month when: 1) you are enrolled in a qualifying T-Mobile wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) you have deposited at least $200 in qualifying deposits to your Checking account within the current calendar month. Promotional deposits and refunds are not eligible toward the $200 in deposits. If you meet this deposit requirement in a given month we will pay you this benefit in the subsequent month as an added value provided all other requirements are met. This added value is subject to change. Balances above $3,000 in the Checking account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking account balances for any month(s) in which they do not meet the requirements listed above. APYs are accurate as of 11/1/18, but may change at any time at our discretion. Fees may reduce earnings. For more information, see Account Disclosures / Terms and Conditions.

    ** Available to T-Mobile wireless customers with a line on an eligible postpaid plan only. The T-Mobile postpaid customer must make $200 in customer-initiated deposits in a single month into their T-Mobile MONEY Checking account. The $200 can be either done as one deposit or in multiple deposits during a calendar month. Credits that are from promotional signup bonuses, refunds/returns, or T-Mobile store credits will not count as qualifying deposits. See "Got Your Back" Terms and Conditions.

  • What are the limits on earning interest on my T-Mobile MONEY account?

    FAQ

    All customers earn 1.00% Annual Percentage Yield (APY)* on all balances, no matter how high.  You will earn 4.00% APY* on balances up to and including $3,000 if you:

    1) are enrolled in a qualifying T-Mobile wireless plan (e.g. T-Mobile ONE, T-Mobile ONE+ and Simple Choice plan(s) and other postpaid plans, excluding the No Credit Check plan);

    2) have registered for perks with your T-Mobile ID; and 

    3) have deposited at least $200 to your Checking account within the current calendar month. Note that promotional deposits and refunds are not eligible toward the $200 in deposits. 

    Balances above $3,000 will earn 1.00% APY.  

    * How APY works and what it means for you: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking account each calendar month when: 1) you are enrolled in a qualifying T-Mobile wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) you have deposited at least $200 in qualifying deposits to your Checking account within the current calendar month. Promotional deposits and refunds are not eligible toward the $200 in deposits. If you meet this deposit requirement in a given month we will pay you this benefit in the subsequent month as an added value provided all other requirements are met. This added value is subject to change.  Balances above $3,000 in the Checking account earn 1.00% APY.  The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking account balances for any month(s) in which they do not meet the requirements listed above.  APYs are accurate as of 11/1/18, but may change at any time at our discretion. Fees may reduce earnings. For more information, see Account Disclosures / Terms and Conditions.

  • When is interest/APY paid out?

    FAQ

    Interest paid on T-Mobile MONEY accounts is compounding and deposited into your account monthly.

  • How can I add cash to my T-Mobile MONEY account?

    FAQ

    While you can't deposit cash at a T-Mobile store location or into an ATM to add it to your T-Mobile MONEY account, here are a few ways that you will be able to deposit cash into your account:

    1. Get a money order, made out to yourself, from a retailer or the USPS (you may incur a small fee) and then deposit the money order using the mobile check deposit feature in your T-Mobile MONEY mobile app. 

    2. Ask another bank for a cashier's check, made out to yourself (you may incur a small fee) and then deposit the cashier's check using the mobile check deposit feature in your T-Mobile MONEY mobile app. 

    3. Make a deposit at another bank and then do an external transfer in using your T-Mobile MONEY mobile app or web app to electronically transfer the funds.

  • How does 4.00% APY work?

    FAQ

    We will pay you 4.00% APY* on balances up to and including $3,000 if you:

    1) are enrolled in a qualifying T-Mobile wireless plan (e.g. T-Mobile ONE, T-Mobile ONE+ and Simple Choice plan(s) and other postpaid plans, excluding the No Credit Check plan);

    2) have registered for perks with your T-Mobile ID; and 

    3) have deposited at least $200 to your Checking account within the current calendar month. Note that promotional deposits and refunds are not eligible toward the $200 in deposits. 

    At this time, if you meet this deposit requirement in a given month we will pay you this benefit in the subsequent month as an added value provided all other requirements are met.  We reserve the right to change this added value with prior notice to you. You will earn 1.00% APY for balances in your checking account above $3,000. We use the average daily balance method to calculate interest on your account. This method applies a periodic rate to the average daily balance in the account for the period. The average daily balance is calculated by adding the principal in the account for each day of the period and dividing that figure by the number of days in the period.  

    *How APY works and what it means for you: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking account each calendar month when: 1) you are enrolled in a qualifying T-Mobile wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) you have deposited at least $200 in qualifying deposits to your Checking account within the current calendar month. Promotional deposits and refunds are not eligible toward the $200 in deposits. If you meet this deposit requirement in a given month we will pay you this benefit in the subsequent month as an added value provided all other requirements are met. This added value is subject to change.  Balances above $3,000 in the Checking account earn 1.00% APY.  The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking account balances for any month(s) in which they do not meet the requirements listed above.  APYs are accurate as of 11/1/18, but may change at any time at our discretion. Fees may reduce earnings. For more information, see Account Disclosures / Terms and Conditions.

  • Can I get T-Mobile MONEY banking support, or deposit cash, at a T-Mobile store location?

    FAQ

    No. We have partnered with BankMobile, a division of Customers Bank - a leading digital bank, for all banking services including support and deposits. As a result, we aren't able to accept cash deposits or offer support at T-Mobile store locations. 

    Depositing cash: 

    While you can't deposit cash at a T-Mobile store location or into an ATM to add it to your T-Mobile MONEY account, there are a few ways that you will be able to deposit cash into your account. Check out the 'How do I add cash to my T-Mobile MONEY account?' in FAQs under 'Add Money' > 'Deposits' to learn more.

    Banking support: 

    A distinct banking customer service team of T-Mobile MONEY Specialists, managed by our partner, will handle all T-Mobile MONEY account inquiries except for user ID and password-related inquiries, which can be handled by T-Mobile Care. 

    To connect with a T-Mobile MONEY Specialist anytime please call 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

    T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

  • Can residents of Puerto Rico open an account?

    FAQ

    No, unfortunately we cannot offer T-Mobile MONEY accounts to residents of Puerto Rico.

  • Is there an Spanish/Espanol version of T-Mobile MONEY?

    FAQ

    You can reach a Spanish-speaking T-Mobile MONEY Expert 24/7 at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700.

  • How do I sign up for Bill Pay and set up recurring payments?

    FAQ

    Yes. You can pay all of your bills from US merchants, and set up recurring payments, right from the T-Mobile MONEY app!

  • What is the minimum transfer amount allowed for the Move Money feature in the T-Mobile MONEY app?

    FAQ

    There isn't one! You can send as little as you want with our Move Money feature, just one of the many features available with T-Mobile MONEY.  

  • How long does it take for money added to my account to show up in my Available Balance?

    FAQ

    There are several ways to add money to your T-Mobile MONEY account. Here’s how long it takes for money added by each method to be added to your account:

    External Transfer – Transfers typically take 2-4 business days, but your transfer may post at a later date depending on your bank.

    Direct Deposit – New direct deposit setups typically take 5-15 business days to hit your T-Mobile MONEY account.

    Mobile Check Deposit - $200 of your total deposit is available the next business day and the remainder will be available on the 2nd business day.

    If you need further assistance, please call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

  • Where are my T-Mobile MONEY account disclosures?

    FAQ

    Your T-Mobile MONEY account disclosures are available in your T-Mobile MONEY app and on the T-Mobile MONEY website (see Account Disclosures / Terms and Conditions for more information).

  • Are there limits on the number or dollar amount of the transactions that I can perform using my debit card?

    FAQ

    You are limited daily to $500 in  ATM withdrawals and $2,500 in combined PIN-related, point-of-sale (POS) purchases / signature-related transactions. 

    As an example, if $2,000 is spent on PIN-related purchases in a single day, $500 is still available for signature-related transactions that day. Additionally, you can withdraw a maximum of $500 from an ATM within that same 24-hour period.

    If you have any questions, please call a T-Mobile MONEY Specialist at 866-686-9358 or **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

  • I need to dispute a transaction, what do I do?

    FAQ

    To be guided through the dispute process, please call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700.

  • If I cancel my T-Mobile wireless service or if it is terminated, can I keep the interest I earned with T-Mobile MONEY?

    FAQ

    Yes, you can keep any interest that has been paid out to date with T-Mobile MONEY. However, your annual percentage yield (APY) will revert to 1.00% for the entire month in which your service is terminated or cancelled. See the Interest section of your Account Disclosures / Terms and Conditions for more information.

  • Why are funds that I added to my account not available yet?

    FAQ

    There are several ways to add money to your T-Mobile MONEY account. Here’s how long it takes for money added by each method to be added to your account:

    External Transfer – Transfers typically take 2-4 business days, but your transfer may post at a later date depending on your bank.

    Direct Deposit – New direct deposit setups typically take 5-15 business days to hit your T-Mobile MONEY account.

    Mobile Check Deposit - $200 of your total deposit is available the next business day and the remainder will be available on the 2nd business day.

    If you need further assistance, please call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

  • How do I add cash to my T-Mobile MONEY account?

    FAQ

    While you can't deposit cash at a T-Mobile store location or into an ATM to add it to your T-Mobile MONEY account, here are a few ways that you will be able to deposit cash into your account:

    1. Get a money order, made out to yourself, from a retailer or the USPS (you may incur a small fee) and then deposit the money order using the mobile check deposit feature in your T-Mobile MONEY mobile app. 

    2. Ask another bank for a cashier's check, made out to yourself (you may incur a small fee) and then deposit the cashier's check using the mobile check deposit feature in your T-Mobile MONEY mobile app. 

    3. Make a deposit at another bank and then do an external transfer in using your T-Mobile MONEY mobile app or web app to electronically transfer the funds.

  • Does T-Mobile MONEY have bill pay and can I set up recurring payments?

    FAQ

    Yes. You can pay all of your bills from US merchants, and set up recurring payments, right from the T-Mobile MONEY app!