BankMobile takes the security of our customer’s information very seriously. We have implemented internal controls and security measures that comply with applicable federal and state laws. These measures include technical, physical, and operational safeguards made to keep your data safe.
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete or ask to have it removed from a public forum or directory on our site by accessing your account through the Website or by contacting us at the number below or postal mail at the contact information listed below. We will respond within a reasonable timeframe. If at any time you would like to stop receiving promotional emails from us, you may opt out of receiving these secondary communications. To opt out of promotional emails, you must select the “Unsubscribe” link present in each promotional email we send out to our customers. You can also unsubscribe by updating your account preferences when you access your personal account information. We reserve the right to send customers transactional and relationship/servicing emails, which are considered a part of your service. If at any time you would like to change your preferences regarding receipt of text messages on your wireless phone regarding marketing or certain service- and security-related messages, you may update your preferences by responding to any text messages you received from our systems with the word “STOP,” accessing your account through the website, calling our team of T-Mobile MONEY Specialists at (866) 686-9358 (Inside the US) or (414) 751-6700 (Outside the US) or by dialing **MONEY from your T-Mobile wireless phone, or by postal mail at the contact information listed below.
We may update this Policy to reflect changes to our information security and sharing practices. If we make any material changes we will notify you by email (sent to the email address specified in your profile) or by means of a notice on our Website and the App prior to the change becoming effective. We encourage you to periodically review our Website and the App for the latest information on our privacy services.
BankMobile does not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice, and except as described in BankMobile’s Privacy Disclosure/Notice, which can be accessed by clicking here, and as set forth below. We reserve the right to disclose information to our service providers where necessary to facilitate services to you on our behalf. This includes sharing with T-Mobile the content of any calls you place to T-Mobile MONEY Specialists for quality assurance and training purposes. We may share the contact information you provide on our website with our contractors and vendors in order to provide a requested service or transaction (e.g., to send you an e-mail or provide benefits to which you are entitled) subject to our confidentiality policies. BankMobile uses third-party agents such as financial banking institutions and financial services companies, to fulfill your transactional and payment processing needs made on our websites. These third-party agents provide services for BankMobile in compliance with all the legal requirements of operating in this capacity and are authorized to use your shared personal information specifically and exclusively for fulfilling transactions on our behalf. We also may share information about you with nonaffiliates for our own analysis, market research and marketing purposes as allowed by law. Whenever nonaffiliated third parties provide products or services for us or on our behalf, we require them by contract to maintain appropriate safeguards designed to ensure the security and the confidentiality of the information that we provide them. We may disclose your personal information to respond to subpoenas, court orders, legal process, in connection with litigation, or to protect or establish our legal rights or property when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. Information may be disclosed as part of any merger, acquisition, sale of company assets, as well as in the unlikely event of an insolvency, bankruptcy or receivership in which information would be transferred as one of the business assets of the company. If BankMobile is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We also may provide information to consumer reporting agencies. Finally, we may disclose your personal information as otherwise permitted or required by law. Please see the BankMobile Privacy Notice for additional information. Please click here to view BankMobile’s Privacy Disclosure/Notice
When you browse or visit the Website or the App, we may store certain information on your computer or mobile device, respectively. This information may be in the form of a small text file called a “cookie” or similar technology and can help us to tailor our sites to your individual preferences and save you time if you visit the Website or the App again. We also store information about your session while you are using the Website or the App to allow you to utilize the Website and App to access your account.
You can disable cookies by making the appropriate selection from your browser options to inform you when cookies are set or to prevent cookies from being set. However, if you choose to disable or delete cookies, you may limit the functionality we can provide when you visit our Website or App.
We may use online tracking technologies, such as cookies, to gather anonymous, aggregate information about your visit to the Website or App. This information allows us to measure site activity and to create ideas for improving the Website and App and may include the time and length of your visit, the pages you look at on our site, the website you visited just before coming to ours and your internet service provider. If we provide you with a link from our Website or App to another site, we may track the fact that you clicked the link. This will help us understand which links are helpful to you when you visit our Website or App and will help us provide you with links that may be of interest to you when you visit our Website or App again.
They do not respond to web browser “Do Not Track” signals at this time. To prevent BankMobile or third parties from tracking, you can access your browser settings and disable or delete your cookies..
We don’t intentionally collect or maintain data about children under 13. Our website is not intended for children under 13.
Our Website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at the number below. In some cases, we may not be able to remove your personal information, such as if you post to a blog, website, or other platform that we do not control, or if we are required by law to retain certain information about your engagement with us. If this is the case we will let you know if we were unable to remove this information and why.
We use mobile analytics software to allow us to better understand the functionality of our App on your phone. This software may record information such as how often you use the App, the events that occur within the App, aggregated usage, performance data, and where the App was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the App.
When you are no longer our customer, we may continue to share your information as described in this notice. In addition, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy or any other issue by calling our team of T-Mobile MONEY Specialists at (866) 686-9358 (Inside the US) or (414) 751-6700 (Outside the US) or by dialing **MONEY from your T-Mobile wireless phone, or by postal mail at the contact information listed below.
By using our Website or the App you consent to the terms of this Policy.
Privacy notices are accurate as of the date they are provided to you and supersede all previously issued confidentiality and information-sharing disclosures. We reserve the right to change these notices and any of the practices described in these notices at any time upon proper notice to you as described above.
If you believe that we have not complied with this notice, you may contact us by writing to:
BankMobile, Attn: Customer Care, 105 Munson Street, New Haven, CT 06511
BankMobile is a division of Customers Bank. Member FDIC.