Deposit money

  • Mobile check deposit
  • Easy money transfers in from external accounts
  • Direct deposit setup

Payments and transfers

  • Bill pay
  • Free money transfers to external accounts
  • Send a check
  • Send money to a friend

Spend money

  • Debit card with EMV chip
  • No-fee Allpoint® ATM network (over 55,000 ATMs worldwide)
  • Mobile wallet compatibility (Apple Pay,* Samsung Pay, Google Pay)

* Apple Pay is not available in all markets. Visit the Apple Feature Availability page here for more information.

Peace of mind

  • FDIC-insured up to $250K
  • 24/7 customer support
  • Fingerprint and Face ID login
  • Account alerts
  • Debit card disabling

Got questions?

My purse/wallet was stolen, and my T-Mobile MONEY debit card was in it. What do I need to do?

Log in to your T-Mobile MONEY mobile or web app to disable your card:

1. Go to 'My card' 

2. Select 'Report as lost, stolen, or damaged'

3. Select 'My card was stolen.' to permanently disable your card and get a new one

For further assistance, please contact a T-Mobile MONEY Specialist at 866-686-9358 or **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700. 

We do not charge a fee for getting a new debit card, no matter the reason! 

How often should I change my password?

Passwords may be changed every 30-90 days. 

The general rule is to create a strong password. Passwords that have more than the 6-character minimum (passwords with 6 characters are not considered strong, 8-10 characters are considered good, and with 14 characters are considered best practice - the longer the password, the better); a mix of letters (upper and lower case), numbers, and special symbols with no ties to your personal information or that aren't used elsewhere (using the same password for multiple sites puts you at risk).

As a reminder, your T-Mobile ID is linked with your data plan, so you should never share your login credentials, including your password and email/T-Mobile wirelesss phone number combination, with another individual.

What types of identification are acceptable for use when applying for a T-Mobile MONEY account?

You can use a valid US Driver's License, State ID or US Passport as a form of identification.

How do I sign up for T-Mobile MONEY?

You can sign up for T-Mobile MONEY using the T-Mobile MONEY mobile app or web app. 

To sign up via the mobile app, download T-Mobile MONEY from the Apple App Store or Google Play Store. Once installed, open the T-Mobile MONEY app and follow the instructions to open an account. 

To sign up via the web app, visit https://join.t-mobilemoney.com and follow the instructions to open an account. 

T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

How do I reset the security questions for my T-Mobile MONEY account?

Please contact a T-Mobile MONEY Specialist to reset your security questions. Dial **MONEY from your T-Mobile phone or call 866-686-9358. If you’re calling from outside the United States, dial 414-751-6700. 

Will I get charged for using an ATM that isn't Allpoint®?

ATMs outside of the Allpoint Network will charge varied fees. T-Mobile MONEY will not charge you a fee, but ATM owners may charge a fee based on location and bank provider. You can find one of the over 55,000 no-fee ATMs worldwide in the Allpoint ATM Network here.

How secure is the T-Mobile MONEY app and website?

In short, VERY secure. Security is T-Mobile MONEY's top priority. We use both state-of-the art technology and best practices to protect your information and account. Both the T-Mobile MONEY mobile app and web app, as well as the T-Mobile MONEY website, have built-in security measures such as strong login/password authentication and encryption technology for all communications.

Here are some of the features that T-Mobile MONEY provides to help secure our customers’ personal information and money:

T-Mobile MONEY accounts are FDIC-insured up to $250,000 through our financial partner, BankMobile, a division of Customers Bank, Member FDIC.

Customers can turn their debit card off at any time in the app if their card is lost or stolen, and can turn it back on at their convenience. 

Biometrics (retinal scanning, fingerprint reading, facial scanning) can be used to log in to the mobile app if that functionality is enabled on their mobile device. 

When customers use their T-Mobile MONEY debit card, they're protected when fraud occurs with Zero Liability Protection from Mastercard® (see terms and conditions). 

Does T-Mobile MONEY run a credit check or help build my credit score?

T-Mobile MONEY does not run a credit check on new customers. Failing to maintain your account, including but not limited to keeping a negative balance, repeated overdrafts, and other factors could impact your credit score negatively. Under the guidelines of the PATRIOT Act, all banks are required to verify the identity of new customers. To comply, BankMobile, a division of Customers Bank, may request certain personally identifying information (PII) including but not limited to, validating your name, address, date of birth and SSN.

T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.